Strategic Capacity Planner - Health Care & WFM Analytics

Optum; Metro Manila; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

Optum in Manila, Philippines, is seeking a Planner to analyze data and forecast for operational and business planning. The role focuses on transforming data into actionable insights and presenting recommendations for care system improvements.

You will influence decisions with strong analytical and communication skills across call center/back-office operations, driving efficiency and strategic initiatives.

Qualifications

• 4+ years of Workforce Management experience in Call Centers or Back Office operations.
• 3+ years in senior or executive level communication and/or presenting analyses.
• 3+ years in long-range planning, financial modeling and data analysis of contact center metrics.
• 3+ years identifying data sources, data rationalization and report building.
• 3+ years handling complex operations and financial issues with company-wide scope.
• Experience with NICE, Aspect, Verint WFM software and Excel/PowerPoint.

Responsibilities

• Compile, analyze, forecast, and trend complex data for planning.
• Present analyses for operational reviews and planning sessions.
• Support short and long-term business activities through analysis.
• Develop business solutions from data research and process analysis.
• Support ad hoc operational/strategic activities via reporting.
• Review key operational metrics and report on SLA/turnaround time.

Skills

Workforce Management (WFM)

Executive communication

Data analysis

Forecasting

Presentations

Analytical thinking

Communication skills

Tools

NICE

Aspect

Verint

Excel

PowerPoint

Job description

Optum in Manila, Philippines, is seeking a Planner to analyze data and forecast for operational and business planning. The role focuses on transforming data into actionable insights and presenting recommendations for care system improvements.

You will influence decisions with strong analytical and communication skills across call center/back-office operations, driving efficiency and strategic initiatives.