Strategic Business Analyst: Process Improvement & Analytics

Crawford and Company; Manila; Presencial; PHP 558.000 - 1.004.000; Jornada completa

Descripción de la vacante

Crawford & Company in Manila is seeking a Business Analyst to conduct productivity analyses, document outcomes, and organize work sessions with participants to obtain signoffs. The role collaborates with the VP, Managing Director, and Account Executives to design future state processes and enhance client engagement.

Responsibilities include developing SOPs and training materials, conducting data-driven studies to improve efficiency, and providing analyses to business units for informed

Formación

• Bachelor's degree required in a related field.
• 1–3 years of professional experience in business analysis or related area.
• Strong skills with Microsoft Word, Excel, PowerPoint, Visio, and Power BI.

Responsabilidades

• Schedule and organize team work sessions and document outcomes; obtain signoffs.
• Collaborate with VP, Managing Director and Account Executives to enhance client engagement and future state processes.
• Develop and maintain standard operating procedures and documentation for systems or processes.
• Provide data and analytics to business units to support informed decision-making.
• Participate in pilots, training development, and budgeting as requested.

Conocimientos

Data analytics

Project management

Analytical thinking

Communication skills

Client orientation

Time management

Educación

Bachelor's degree in Business Administration, Accounting/Finance, Industrial Engineering, or related field

Herramientas

Power BI

Excel

Word

PowerPoint

Visio

Descripción del empleo

Crawford & Company in Manila is seeking a Business Analyst to conduct productivity analyses, document outcomes, and organize work sessions with participants to obtain signoffs. The role collaborates with the VP, Managing Director, and Account Executives to design future state processes and enhance client engagement.

Responsibilities include developing SOPs and training materials, conducting data-driven studies to improve efficiency, and providing analyses to business units for informed