Strategic AI Solutions Architect, Customer Success

Genesys; Metro Manila; On-site; PHP 1,800,000 - 3,600,000; Full time

Job summary

Genesys is seeking a Principal AI Solutions Architect, Customer Success to bridge customer ambition and AI transformation across the Asia-Pacific region. You will design, prototype, and operationalize AI solutions that measurably improve customer experience and business performance, partnering with strategic customers and internal teams.

You will lead value discovery, define architectures, and deliver production‑ready assets.

Qualifications

• Bachelor’s degree or equivalent hands‑on experience in CX or AI solution delivery.
• 12+ years of relevant experience, including 5+ years implementing CX, CRM or AI orchestration platforms.
• 3+ years in solution architecture, systems integration or AI enabled process design.
• Experience with APIs, data pipelines, and modern cloud environments (Genesys, AWS, Azure, GCP).

Responsibilities

• Translate strategic AI goals into regional operational plans and roadmaps.
• Lead CX and AI workshops across multiple channels and systems.
• Deliver rapid POC and MVP implementations using Genesys Cloud AI Studio and related products.
• Define reference architectures and ensure enterprise-grade security and compliance.
• Mentor customer and partner teams to build AI maturity and capacity.

Skills

CX orchestration

Conversational AI

Data integration

REST APIs

Cloud infrastructure

SQL/Tableau/Power BI

Data governance

Journey mapping

Education

Bachelor’s degree in Computer Science / IT / Business / Data Science

Tools

Genesys Cloud

AWS

Azure

GCP

SQL

Tableau

Power BI

Job description

Genesys is seeking a Principal AI Solutions Architect, Customer Success to bridge customer ambition and AI transformation across the Asia-Pacific region. You will design, prototype, and operationalize AI solutions that measurably improve customer experience and business performance, partnering with strategic customers and internal teams.

You will lead value discovery, define architectures, and deliver production‑ready assets.