APAC CX Transformation Advisor

Genesys; Manila; On-site; PHP 1,200,000 - 2,000,000; Full time

Job summary

Genesys is seeking a Principal CX Advisory Consultant to support strategic customers across the APAC region, bridging CX strategy with business goals and adoption of Genesys solutions.

You will partner with executives, operations, and Genesys stakeholders to identify opportunities, design CX transformation roadmaps, and guide organizations through change management to deliver measurable business outcomes.

Qualifications

• Bachelor’s degree in Business, Technology, or related field or equivalent CX consulting experience.
• 3+ years as a consultant in CX, Digital, Analytics, or Contact Center Operations with measurable impact.
• 3+ years leading large-scale CX/digital transformation projects delivering business change.

Responsibilities

• Identify and prioritize CX challenges across CX, digital, and contact center ops.
• Analyze processes and propose improvements to CX journeys and business performance.
• Create CX transformation roadmaps aligned with strategy and technology capabilities.
• Develop designs translating requirements into customer journeys and configurations.
• Lead change management initiatives including training and coaching.
• Measure adoption and CX outcomes using analytics for continuous improvement.
• Lead workshops and executive briefings with customer executives and Genesys teams.
• Identify risks and dependencies to ensure delivery excellence.

Skills

CX consulting

Digital transformation

Stakeholder management

Agile methodologies

Workshop facilitation

Presentation skills

Communication skills

Analytical thinking

Education

Bachelor's degree in Business/Technology or related

Tools

Genesys Cloud

Job description

Genesys is seeking a Principal CX Advisory Consultant to support strategic customers across the APAC region, bridging CX strategy with business goals and adoption of Genesys solutions.

You will partner with executives, operations, and Genesys stakeholders to identify opportunities, design CX transformation roadmaps, and guide organizations through change management to deliver measurable business outcomes.