Senior AI-Powered CX Advisory Consultant

Genesys; Metro Manila; On-site; PHP 2,000,000 - 3,000,000; Full time

Benefits offered by this job

Paid volunteer time

August Free Fridays

Well-being resources

Regionally tailored programs

Job summary

Genesys is seeking a Principal CX Advisory Consultant to bridge customer CX strategy with Genesys solutions. You will guide executives and operational teams through transformation, design journey-focused solutions, and lead change management in dynamic enterprise environments.

You will partner with customers across CX, digital, and contact center operations, translating business needs into actionable roadmaps, and leveraging analytics to drive measurable outcomes and adoption.

Qualifications

• Bachelor’s degree or equivalent experience in CX consulting, digital transformation, or contact center operations.
• 3+ years of CX, Digital, Reporting & Analytics, or Contact Center Operations consulting.
• Experience leading large-scale projects delivering measurable CX change.
• Strong knowledge of contact center operations, KPIs, and employee experience.
• Proven ability to engage with stakeholders up to C-level and deliver high-quality presentations.

Responsibilities

• Partner with strategic customers to identify CX challenges across CX, digital, and contact center operations.
• Analyze processes and recommend improvements to improve customer journeys and performance.
• Collaborate to create CX transformation roadmaps aligned with strategy and technology.
• Translate business requirements into customer journey flows and configurations.
• Lead change management programs including communication, training, and coaching.
• Use analytics to measure adoption, efficiency, and CX outcomes for continuous improvement.
• Build trusted relationships with executives, partners, and internal teams; lead workshops and briefings.
• Identify risks and dependencies to ensure delivery excellence and customer success.

Skills

CX advisory leadership

Stakeholder management

Change management

Executive communication

Analytics

Agile methodologies

Solution design

Education

Bachelor’s degree in Business, Technology, or related discipline

Tools

Genesys Cloud

CX platforms

Job description

Genesys is seeking a Principal CX Advisory Consultant to bridge customer CX strategy with Genesys solutions. You will guide executives and operational teams through transformation, design journey-focused solutions, and lead change management in dynamic enterprise environments.

You will partner with customers across CX, digital, and contact center operations, translating business needs into actionable roadmaps, and leveraging analytics to drive measurable outcomes and adoption.