Store Supervisors

Sucree Coco and Love, Inc.; Philippines; On-site; PHP 250,000 - 400,000; Full time

Job summary

Sucree Coco and Love, Inc. invites a Store Supervisor to lead day-to-day store operations in the Philippines, delivering excellent customer service and sustainable sales results.

You will guide the store team, enforce policies, and ensure smooth processes. Ideal candidates hold a Bachelor's/College degree in Hotel and Restaurant Management or a related business field, with at least three years in a supervisory role in F&B or retail, and the ability to work under pressure in a fast-paced

Qualifications

• Bachelor's/College Degree in Hotel and Restaurant Management or related field.
• At least 3 years of supervisory/managerial experience in F&B or Retail.
• Ability to work in a fast-paced environment, under pressure, with strong communication and teamwork.

Responsibilities

• People Management and Training: develop store team, enforce policies, provide feedback, and manage performance.
• Sales and Customer Satisfaction: reach monthly targets, prepare sales presentations, monitor customer feedback.
• Inventory Management: optimize stockroom processes, prevent loss, verify stock accuracy.
• Store Management and Compliance: raise store concerns, suggest improvements, comply with statutory requirements, ensure end-of-day processes.

Skills

Team leadership

Communication skills

Work under pressure

Proactive attitude

Education

Bachelor/College Degree in Hotel & Restaurant Management or related

Job description

The Store Supervisors are responsible for planning, leading, and managing all day-to-day
activities of the store. She/He orchestrates and engages the store team to achieve the highest
level of customer service standards to deliver sustainable sales and profitable targets.

Duties and Responsibilities

1. People Management and Training

   • Manages the development of the store team and ensures that all policies and procedures are adhered to.
   • Creates a high-performance culture in his/her store by setting clear expectations and targets, analyzing team performance, holding team members accountable, and giving appropriate and prompt feedback, including actively managing poor performance.
   • Plans out and manages employees’ activities and schedules in relation to the needs of the operations.

2. Sales and Customer Satisfaction

   • Ensure that the Sales Target for the month is reached
   • Prepare Sales Presentation for the store’s sales
   • Actively monitors customer satisfaction and feedback systems to drive continuous improvement. Handles customer complaints effectively and diplomatically.

3. Inventory Management

   • Drives continuous improvement in stockroom processing and replenishment procedures.
   • Minimizes loss by ensuring all loss prevention procedures are followed
   • Verifies accuracy of inventory of stocks

4. Store Management and Compliance

   • Ensure that all store concerns are raised to respective departments
   • Provide suggestions and ideas on ways to improve systems and processes
   • Oversees and complies with all government statutory requirements
   • Ensures that end of day process is followed and executed regularly
   • Supervises staff to ensure continuous cleanliness and maintenance of the premises
   • Performs all other duties that may be assigned from time to time.

Qualifications

• Candidate must possess at least a Bachelor’s/College Degree in Hotel and Restaurant Management, any business course or equivalent
• With at least 3 years of proven experience in Supervisory or Managerial in F&B or Retail Management, and Store Operations.
• Accustomed to working in a fast-paced environment
• Able to work under pressure and carry out sound decisions during critical situations
• Should have a deep sense of responsibility and integrity
• Must be results-oriented, flexible, proactive and dynamic
• Good oral and written communication skills and can coordinate effectively.
• Team player