Store Supervisor - SM Nuvali

SM Retail; Philippines; On-site; PHP 240,000 - 320,000; Full time

Job summary

International Toyworld, Inc. at SM Nuvali invites a Store Supervisor to assist the Store Manager in daily operations, customer service, and ensuring smooth sales floor performance.

You will lead staff, manage schedules, handle inventory and cash procedures, participate in meetings, and drive sales while upholding company standards and safety practices.

Qualifications

• Associate or Bachelor's degree holder.
• At least 2 years of supervisory experience in store operations, inventory, or sales management.

Responsibilities

• Meet and exceed sales goals and service standards.
• Promote and suggest items to create additional sales opportunities.
• Attend store meetings and training to develop skills.
• Maintain high customer satisfaction and assist customers on the selling floor.
• Follow cash handling policies and ensure accuracy of registers.
• Support inventory management including receiving, transfers, pricing, counts.
• Organize staff schedules and motivate the sales team to hit targets.
• Ensure staff compliance with company policies and store standards.

Skills

Sales supervision

Customer service

Staff management

Cash handling

Inventory management

Education

Associate's/Bachelor's degree

Job description

SM Affiliate: International Toyworld, Inc.

Store Assignment: SM Nuvali

Responsible for assisting the Store Manager through effective administration of the department to achieve a smooth day-to-day operations and efficient customer service.

Sales Achievement Plan

• Meet and exceed the company’s sales goals and service standards on a consistent basis.
• Create additional sales opportunities by promoting and suggesting other appropriate items.
• Attend and participate in store meetings, company training sessions as required furthering the development of skills to meet the company’s objectives.
• Adhere to policies/standards to achieve the sales targets.

Customer Engagement

• Ensure high levels of customers’ satisfaction through excellent service.
• Spend most of his/her time on the selling floor meeting customers and assisting and managing staff.

Store Operations

• Consistently follow and abide by the company’s established registers and cash handling policies and procedures.
• Actively participate and support the company’s safety and security standards at all times.
• Assist in meeting the company’s brand image and housekeeping standards.
• Ensure promotions are accurate and in tune with company’s standards.
• Assist in the implementation of safety measures in consonance with corporate security standards for the safety and security of merchandise, customers and employees.

Merchandise and Stock Management

• Support and participate in the inventory management functions to include: receiving procedures, transfers, pricing procedures, product counts and physical inventories as required.
• Maintain inventory and ensure items are in stock.
• Assist Store Manager in coordinating with the Warehouse Supervisor to ensure that warehousing activities are conducted in line with standard procedures and facilitated based on selling requirements.

People Management

• Organize and distribute staff schedules.
• Help, drive, motivate, and encourage retail sales staff to achieve sales targets.
• Ensure that subordinates comply with company policies including but not limited to work uniform and grooming.

Qualifications

• Associate / Bachelor's Degree Holder
• With at least 2 years of supervisory experience in related field (Store Operations, Inventory Management, Customer Management, Sales Management)