STORE SUPERVISOR-MY TOWN NEW YORK MAKATI

PICKUP COFFEE; Makati; On-site; PHP 280,000 - 420,000; Full time

Job summary

Pickup Coffee in Makati seeks a Store Supervisor to oversee daily operations and deliver customer-focused service. You will lead Baristas, coach performance, manage schedules, and uphold brand standards.

You will ensure safety, cleanliness, and adherence to cash handling policies while supporting promotions and staff development across branches. Flexibility for extended hours and multiple locations is required.

Qualifications

• Minimum 1 year of experience as a Supervisor in a restaurant, coffee shop, or equivalent F&B establishment.
• Barista experience is a plus; F&B service certificate is an advantage.
• Able to work flexible and extended hours and oversee multiple store locations.
• Able to structure and analyze qualitative and quantitative data to draw insights.
• Willing to be assigned to Calapan City and other Oriental Mindoro branches.

Responsibilities

• Oversee daily store operations for efficiency and customer focus.
• Supervise Baristas to ensure friendly, educated service.
• Train and oversee Baristas to maintain approved beverage standards.
• Ensure welfare, safety, and security of staff and store.
• Manage staff schedules across shifts and locations.
• Coordinate with Team Leaders to balance manpower.

Skills

Barista supervision

Customer service

POS proficiency

Coffee knowledge

Microsoft Office

Team collaboration

Time management

Integrity

Data analysis

Problem solving

Education

Food & Beverage service certificate

Tools

POS systems

Excel

Word

Google Sheets

Job description

Operations

STORE SUPERVISOR-MY TOWN NEW YORK MAKATI

MY TOWN NEW YORK, MAKATI | Full-time

About the role

Oversees the overall store operation to ensure a successful, efficient, and customer-centric store environment.

Supervises the performance of Baristas to ensure store integrity and compliance with company standards.

Provides guidance, coaching, and motivation to empower team members to achieve individual development and team goals.

Key Responsibilities:

• Identifies Barista performance challenges, provides assistance, coaches their performance, and monitors the progress of their skillset and capabilities for continuous improvement.
• Supervises Baristas to ensure all products are served with friendly, individualized customer service and educates customers about premium beverage and food items.
• Trains and oversees Baristas to ensure products are prepared according to approved standards and in a timely manner to meet customer demand.
• Ensures the welfare, safety, and security of employees, store locations, and overall store operations.
• Manages staff schedules to meet manpower requirements across various shifts and store activities.
• Coordinates with Team Leaders or Supervisors to balance manpower schedules and implement necessary staff movements.
• Oversees cashiering and operational fund management, ensuring standard funds are available and bank deposits and sales reporting comply with company policies.
• Maintains product expertise and prepares coffee beverages according to approved standards and processes.
• Manages cleanliness, sanitation, food and beverage safety, equipment functionality, and supply availability for efficient store operations.
• Ensures the workspace and store are well-maintained and coordinates repairs, refurbishments, and maintenance to uphold brand standards.
• Implements company policies, procedures, protocols, and any updates introduced by the company.
• Facilitates incident investigations involving employees or store operations in coordination with the lessor.
• Administers employee-related reports and documents, including benefits, Daily Time Records, pay slips, and uniforms.
• Supports marketing promotions, store events, and educates staff on related activities.

Skills:

• Hands-on experience with professional coffee machines.
• Good listening and communication skills.
• Proficient in using POS machines.
• Attention to detail.
• In-depth knowledge of coffee.
• Customer-centric.
• Proficient with Microsoft Office tools such as Excel, Word, and Google Sheets etc.
• Strong organizational skills.
• Good mathematical skills.
• Time management skills
• Team collaboration
• Works with honesty and Integrity
• Data analysis
• Analytical and Problem-Solving Skills
• Conflict Resolution

Qualifications:

• At least one (1) year of experience as a Supervisor in a restaurant, coffee shop, or equivalent food and beverage establishment.
• Barista experience is a plus; a certificate in Food and Beverage Service is an advantage.
• Amenable to working flexible and extended operational hours as needed and overseeing different store locations.
• Able to structure and analyze qualitative and quantitative data to draw meaningful insights.
• Willing to be assigned to Calapan City and other Oriental Mindoro branches.

Job Type

Employee status : Full-time