STORE SUPERVISOR- KPMG MAKATI

PICKUP COFFEE; Makati; On-site; PHP 290,000 - 469,000; Full time

Job summary

Pickup Coffee in Makati is seeking a Store Supervisor to oversee daily store operations, coach Baristas, and ensure top-tier customer service. You will manage schedules, maintain standards, and support promotions across multiple locations, with focus on safety and operations efficiency.

The role requires leadership in a fast-paced cafe setting, attention to detail, and strong communication skills. This full-time position is based on-site in Makati, Philippines.

Qualifications

• Minimum 1 year as a supervisor in a restaurant, coffee shop, or similar.
• Barista experience is a plus; a certificate in F&B service is advantageous.
• Willing to work flexible hours and oversee multiple locations.
• Able to structure and analyze qualitative and quantitative data for insights.

Responsibilities

• Oversees overall store operation to ensure a successful, efficient, customer-centric environment.
• Supervises Baristas to maintain product quality and service standards.
• Provides coaching and motivation to empower team development and goals.
• Manages staff schedules across shifts and store activities.
• Ensures cashiering and fund management comply with company policies.
• Maintains cleanliness, safety, equipment function, and supply availability.
• Supports store promotions and staff education on related activities.

Skills

Customer service

Communication

Team collaboration

Time management

Attention to detail

Problem solving

Data analysis

Coaching & motivation

Education

Food & Beverage service certificate

Tools

POS machines

Microsoft Excel

Microsoft Word

Google Sheets

Job description

Operations

STORE SUPERVISOR- KPMG MAKATI

KPMG, MAKATI | Full-time

About the role

Oversees the overall store operation to ensure a successful, efficient, and customer-centric store environment.

Supervises the performance of Baristas to ensure store integrity and compliance with company standards.

Provides guidance, coaching, and motivation to empower team members to achieve individual development and team goals.

Key Responsibilities:

• Identifies Barista performance challenges, provides assistance, coaches their performance, and monitors the progress of their skillset and capabilities for continuous improvement.
• Supervises Baristas to ensure all products are served with friendly, individualized customer service and educates customers about premium beverage and food items.
• Trains and oversees Baristas to ensure products are prepared according to approved standards and in a timely manner to meet customer demand.
• Ensures the welfare, safety, and security of employees, store locations, and overall store operations.
• Manages staff schedules to meet manpower requirements across various shifts and store activities.
• Coordinates with Team Leaders or Supervisors to balance manpower schedules and implement necessary staff movements.
• Oversees cashiering and operational fund management, ensuring standard funds are available and bank deposits and sales reporting comply with company policies.
• Maintains product expertise and prepares coffee beverages according to approved standards and processes.
• Manages cleanliness, sanitation, food and beverage safety, equipment functionality, and supply availability for efficient store operations.
• Ensures the workspace and store are well-maintained and coordinates repairs, refurbishments, and maintenance to uphold brand standards.
• Implements company policies, procedures, protocols, and any updates introduced by the company.
• Facilitates incident investigations involving employees or store operations in coordination with the lessor.
• Administers employee-related reports and documents, including benefits, Daily Time Records, pay slips, and uniforms.
• Supports marketing promotions, store events, and educates staff on related activities.

Skills:

• Hands-on experience with professional coffee machines.
• Good listening and communication skills.
• Proficient in using POS machines.
• Attention to detail.
• In-depth knowledge of coffee.
• Customer-centric.
• Proficient with Microsoft Office tools such as Excel, Word, and Google Sheets etc.
• Strong organizational skills.
• Good mathematical skills.
• Time management skills
• Team collaboration
• Works with honesty and Integrity
• Data analysis
• Analytical and Problem-Solving Skills
• Conflict Resolution

Qualifications:

• At least one (1) year of experience as a Supervisor in a restaurant, coffee shop, or equivalent food and beverage establishment.
• Barista experience is a plus; a certificate in Food and Beverage Service is an advantage.
• Amenable to working flexible and extended operational hours as needed and overseeing different store locations.
• Able to structure and analyze qualitative and quantitative data to draw meaningful insights.
• Willing to be assigned to Calapan City and other Oriental Mindoro branches.

Job Type

Employee status : Full-time