Store Supervisor

Zark's Food Ventures Corp.; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

Zark's Food Ventures Corp. seeks a Branch Manager to lead daily operations, drive branch targets, and oversee staff and kitchen standards. The role emphasizes guest satisfaction, impeccable service, and proactive problem solving within a fast-paced restaurant environment.

You will ensure proper scheduling, inventories, and reporting, while maintaining brand standards and a positive, energetic work culture. Experience in hospitality is preferred.

Qualifications

• Candidate must demonstrate a customer-centric approach.
• Exhibits integrity in dealings with guests and team members.
• Leads and manages staff to achieve branch targets.
• Maintains high service standards and timely delivery of services.
• Keeps department goals communicated and implemented in the branch.
• Proactive, adaptable, and committed to excellence.

Responsibilities

• Lead branch operations and attain branch sales targets.
• Ensure department goals are communicated and implemented.
• Maintain proper kitchen standards.
• Manage day-to-day staff and operations for timely service.
• Maintain high service standards and guest satisfaction; handle complaints.
• Document actions and continuing needs to maintain continuity.
• Forecast orders and maintain kitchen sanitary conditions.

Skills

Customer Centric

Integrity

Leadership

Team Management

Guest Satisfaction

Education

Bachelor's degree in Business or Hospitality

Tools

POS

Reporting Software

Job description

• Customer-Centric

• Works with Integrity

• Respectful and Compassionate to customers and co-workers

• Excellence driven

• Pro-active

• Adaptable with changes

• Committed to excellence

• Fun & Energetic

• Positive and Good Natured

• Neat and Well Groomed

• Confident

• Innovativeness

• Fairness in judgment and treatment of others

• Acts as the leader of the branch and responsible for the attainment of overall branch targets and sales

• Ensures that department goals are communicated, understood, and implemented in the branch

• Ensures proper kitchen standards are followed

• Manages the day-to-day activities of the staff and personnel and the overall operations for the efficient and timely delivery of services

• Maintains effective control, supervision, and high service standards by coordinating tasks and work and ensuring that staff have the necessary resources to effectively perform their jobs

• Ensures maximum satisfaction from the guests and handles complaints

• Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs

• Forecasts proper orders and maintains the sanitary conditions of the kitchen

Required Education, Skills, and Qualifications

• Candidate must be a college graduate of any Business and Hospitality course or equivalent

• At least 2 years of experience in handling one branch/ establishment

• Adept in the preparation of duty and time schedule of personnel

• Able to conduct proper and accurate inventories

• Knowledgeable in POS and computer-generated reporting

• Has analytical knowledge based on profits and losses report