Store Operations Lead - Drive Growth & Customer Excellence

Gaisano Brothers Merchandising Inc.; Philippines; On-site; PHP 300,000 - 420,000; Full time

Job summary

The Assistant Branch Manager – Store Operations assists the Branch Manager in daily retail branch operations, drives business growth, and manages staff. This role acts as the primary operational leader on the floor, ensuring smooth branch administration, inventory accuracy, loss prevention, and high-quality customer service delivery across all shifts.

You will mentor floor supervisors, cashiers, and store associates, help draft schedules for peak hours, and resolve escalated customer issues to

Qualifications

• Bachelor's degree in Business Administration, Management, or a related field (or equivalent experience).
• 2–4 years of supervisory experience in retail store operations or branch administration.
• Proficiency in POS platforms, retail inventory systems, and Microsoft Office (Excel and Word).
• Strong leadership, operational problem-solving, cash management, and conflict resolution skills.

Responsibilities

• Oversee daily opening and closing routines, ensuring physical branch security, alarm checks, and cash vault protocols.
• Supervise real-time sales floor activities, maintaining high standards of store presentation, cleanliness, and visual display compliance.
• Serve as the acting Manager-on-Duty in the absence of the Branch Manager, holding operational accountability for branch performance.
• Manage end-to-end inventory control, including stock receiving, cycle counting, stock transfer audits, and shrinkage reduction strategies.
• Supervise POS operations, daily cash drawer reconciliations, bank deposits, and transaction audit trails.
• Ensure strict adherence to company operational guidelines, health and safety standards, and local labor and commercial regulations.
• Lead, train, and mentor floor supervisors, cashiers, and store associates on operational workflows and customer service standards.
• Assist in drafting work schedules to optimize labor deployment during peak traffic hours.
• Resolve escalated customer grievances, handle complex returns/exchanges, and maintain high customer retention rates.

Skills

Supervisory experience

Leadership

Problem solving

Cash management

Conflict resolution

Customer service orientation

Education

Bachelor's degree in Business Administration, Management or related field

Tools

POS platforms

Retail inventory systems

Microsoft Office

Job description

The Assistant Branch Manager – Store Operations assists the Branch Manager in daily retail branch operations, drives business growth, and manages staff. This role acts as the primary operational leader on the floor, ensuring smooth branch administration, inventory accuracy, loss prevention, and high-quality customer service delivery across all shifts.

You will mentor floor supervisors, cashiers, and store associates, help draft schedules for peak hours, and resolve escalated customer issues to