Store Manager (SM Bicutan)

Fredley Group of Companies; Parañaque; On-site; PHP 350,000 - 650,000; Full time

Benefits offered by this job

Government Mandated Benefits

13th Month Pay

Holiday pay

Paid Training

Job summary

Fredley Group of Companies is seeking a Store Manager to lead a busy retail/food service environment. You will supervise staff, manage schedules, and ensure high standards in service and quality of products.

Responsibilities include controlling costs, achieving KPIs, and driving local marketing initiatives while upholding health and safety regulations. Prior retail/food service managerial experience is preferred.

Qualifications

• Bachelor's degree in business or related field is a plus.
• Previous supervisory or management experience in retail or food service is preferred.
• Excellent interpersonal and communication skills.
• Strong leadership abilities with the capacity to motivate and mentor a team.
• Customer-focused mindset with a commitment to delivering exceptional service.
• Basic math skills and the ability to manage inventory and sales data.
• Knowledge of food safety regulations and health standards.
• Flexibility in working hours, including evenings and weekends.

Responsibilities

• Supervise and lead a team of store staff, including baristas and cashier personnel.
• Create work schedules, assign tasks, and provide training to new employees.
• Foster a positive environment by promoting teamwork and staff development.

Skills

Team leadership

Customer service

Inventory management

Budgeting

Communication

Training staff

Food safety knowledge

Education

Bachelor's in business or related field

Job description

We are a food and restaurant service established in 2014 by one of the youngest entrepreneurs in the Philippines, Avin Ong. We are a Philippine-based master franchise of more than 205 restaurants and cafes nationwide. These brands include Macao Imperial Tea, New York Fries and Dips, Nabe Japanese Hotpot, Sulbing and Kenangan Coffee

Job Description

1. Team Management:

• Supervise and lead a team of store staff, including baristas and cashier personnel.
• Create work schedules, assign tasks, and provide training to new employees.
• Foster a positive and motivated work environment by promoting teamwork and staff development.

2. Customer Service:

• Ensure that customers receive outstanding service by maintaining high standards of product quality and presentation.
• Handle customer inquiries, concerns, and complaints promptly and professionally.
• Train and coach staff in providing exceptional customer experiences.

3. Store Operations:

• Oversee daily store operations, including opening and closing procedures.
• Manage inventory levels, conduct regular stock checks, and place orders as needed to maintain sufficient stock.
• Monitor and control operational costs to meet budgetary goals.

4. Sales and Marketing:

• Set and achieve sales targets and key performance indicators (KPIs).
• Implement sales strategies and promotions to drive revenue growth.
• Participate in local marketing initiatives to attract and retain customers.

5. Quality Control:

• Ensure that all products are prepared and served according to Macao Imperial Tea's quality and presentation standards.
• Conduct quality checks on ingredients, equipment, and finished products.

6. Health and Safety Compliance:

• Maintain a safe and clean working environment by enforcing hygiene and safety standards.
• Adhere to local health regulations and food safety guidelines.

Qualifications

• Bachelor's degree in business or related field is a plus.
• Previous supervisory or management experience in a retail or food service environment is preferred.
• Excellent interpersonal and communication skills.
• Strong leadership abilities with the capacity to motivate and mentor a team.
• Customer-focused mindset with a commitment to delivering exceptional service.
• Basic math skills and the ability to manage inventory and sales data.
• Knowledge of food safety regulations and health standards.Flexibility in working hours, including evenings and weekends.
• Enthusiasm for the brand and its products.

Additional Information

Why choose us?

We are one of the promising companies in the Philippines with different awards & recognitions. We are offering our employees these perks and benefits as follows:

• Government Mandated Benefits
• 13th Month Pay
• Holiday pay
• Paid Training