Store Manager (ARCA South)

STARBREAKER CORP; Taguig; On-site; PHP 450,000 - 650,000; Full time

Job summary

STARBREAKER CORP is seeking a Store Manager for a coffee shop in Metro Manila to lead daily operations, ensure exceptional guest experiences, and safeguard profitability through strong people management and process discipline.

You will drive sales, manage KPIs, lead recruitment and training, optimize labor and costs, and uphold brand standards and safety across all store activities.

Qualifications

• Lead overall daily operations of the coffee shop to ensure consistency with company standards, product quality, cleanliness, safety, and controls.
• Drive sales, productivity, operational KPIs, and targets by translating store strategies into action plans and executing them consistently.
• Lead manpower planning, recruitment, deployment, performance management, succession planning, and employee engagement to ensure right people in right roles.
• Establish training culture by identifying capability gaps, coaching leaders, monitoring training effectiveness, and ensuring staff competence in operations, product, and service standards.
• Understand and manage key financial drivers including sales, COGS, labor cost, controllable expenses, waste, productivity, and store profitability, while identifying cost efficiency opportunities.
• Champion a guest-first culture by ensuring consistent service standards, understanding the guest journey, addressing service gaps, and creating uplifting guest experiences.
• Ensure strict adherence to product quality, food safety, sanitation, brand standards, and operational compliance through regular monitoring, audits, corrective actions, and continuous improvement.
• Build a culture of ownership, discipline, teamwork, and accountability by setting clear expectations, providing timely feedback, and holding leaders and teams accountable for results.

Responsibilities

• Lead the overall daily operations of the coffee shop, ensuring consistent execution of company standards, procedures, product quality, cleanliness, safety, and operational controls.
• Drive sales, productivity, operational KPIs, and business targets by translating company strategies into clear store-level action plans and ensuring consistent execution.
• Lead manpower planning, recruitment, deployment, performance management, succession planning, and employee engagement to ensure the right people are in the right roles.
• Establish and maintain a strong training culture by identifying capability gaps, coaching leaders, monitoring training effectiveness, and ensuring employees are competent in operations, product, and service standards.
• Understand and manage key financial drivers including sales, COGS, labor cost, controllable expenses, waste, productivity, and store profitability, while identifying opportunities for cost efficiency and sustainable growth.
• Champion a guest-first culture by ensuring consistent service standards, understanding the guest journey, addressing service gaps, and creating meaningful and uplifting guest experiences.
• Ensure strict adherence to product quality, food safety, sanitation, brand standards, and operational compliance through regular monitoring, audits, corrective actions, and continuous improvement.
• Build a culture of ownership, discipline, teamwork, and accountability by setting clear expectations, providing timely feedback, and holding leaders and teams accountable for agreed results.

Job description

About the role

The Store Manager is accountable for delivering sustainable business performance by leading operational excellence, developing high-performing people, protecting profitability, and creating consistently excellent guest experience.

Key responsibilities

• Lead the overall daily operations of the coffee shop, ensuring consistent execution of company standards, procedures, product quality, cleanliness, safety, and operational controls

• Drive sales, productivity, operational KPIs, and business targets by translating company strategies into clear store-level action plans and ensuring consistent execution

• Lead manpower planning, recruitment, deployment, performance management, succession planning, and employee engagement to ensure the right people are in the right roles

• Establish and maintain a strong training culture by identifying capability gaps, coaching leaders, monitoring training effectiveness, and ensuring employees are competent in operations, product, and service standards

• Understand and manage key financial drivers including sales, COGS, labor cost, controllable expenses, waste, productivity, and store profitability, while identifying opportunities for cost efficiency and sustainable growth

• Champion a guest-first culture by ensuring consistent service standards, understanding the guest journey, addressing service gaps, and creating meaningful and uplifting guest experiences

• Ensure strict adherence to product quality, food safety, sanitation, brand standards, and operational compliance through regular monitoring, audits, corrective actions, and continuous improvement

• Build a culture of ownership, discipline, teamwork, and accountability by setting clear expectations, providing timely feedback, and holding leaders and teams accountable for agreed results