Store Growth & Operations Leader

Robinsons Supermarket Corporation; Philippines; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Robinsons Supermarket Corporation in the Philippines is seeking a store leader to drive sales, profitability, and excellent customer service across the entire store. This role oversees merchandising, shrinkage control, people management, and financial performance in a high-volume retail environment.

The ideal candidate brings a Bachelor's degree in Business Administration, strong leadership, analytical skills, and at least 3 years in a related role.

Qualifications

• Bachelor's/College degree in Business Administration or equivalent.
• Excellent leadership, analytical and basic problem-solving skills.
• At least 3 years of related work experience.

Responsibilities

• Responsible for achievement of sales and profitability, merchandising and shrinkage control, business analysis, customer service, and people management of the entire store.
• Achieves sales versus target.
• Achieves EBIT and EBITDA versus target.
• Manages operating expenses effectively by implementing cost-effective plans.
• Maintains ideal Shelf Service Level (SSL).
• Knowledgeable on product off-take particularly on fast-moving and best-selling merchandise.
• Ensures that merchandise display guidelines are strictly followed.
• Ensures that clean and fresh standards are observed in all departments.
• Maximizes marketing promotions through timely and proper execution.
• Ensures correct and timely implementation of space rentals.
• Ensures correct execution of category management.
• Supervises cycle count, and semi-annual, and annual inventory activities to ensure accurate results.
• Ensures that security measures and control procedures are in place.
• Ensures that market returns (Return to Vendor) are within allowable percentage.
• Reviews financial performance and identifies solutions to address business needs.
• Conducts monthly departmental reviews and implements programs to achieve financial targets.
• Initiates competitive study to identify opportunities that will help improve sales.
• Ensures 100% compliance of all store personnel to customer service standards.
• Conducts customer needs analysis to identify areas for improvement in the store.
• Handles customer service-related complaints effectively.
• Conducts objective and timely performance evaluation.
• Promotes personal and professional growth of direct hires through training and workshops to enhance competency.
• Ensures proper implementation of employee discipline at all times.
• Ensures 100% compliance with approved policies and procedures.
• Prepares departmental sales analysis.
• Prepares annual and semi-annual performance appraisals.
• Performs stock correction requests.
• Ensures application of local permits and licenses not covered by the company's Liaison Officer.
• Recommends community sponsorship activities as part of the store's social responsibility.
• Prepares and approves SAP-related requirements.

Skills

Leadership

Analytical thinking

Problem solving

Education

Bachelor's/College degree in Business Administration

Job description

Robinsons Supermarket Corporation in the Philippines is seeking a store leader to drive sales, profitability, and excellent customer service across the entire store. This role oversees merchandising, shrinkage control, people management, and financial performance in a high-volume retail environment.

The ideal candidate brings a Bachelor's degree in Business Administration, strong leadership, analytical skills, and at least 3 years in a related role.