Start Your Career with TTEC Cainta Travel - Customer Service| 25K salary package

TTEC; Cainta; On-site; PHP 260,000 - 360,000; Full time

Benefits offered by this job

Career development

Inclusive culture

Global team learning

Job summary

TTEC Philippines seeks a Sr. Customer Service Representative to be onsite in Cainta. You’ll help customers by providing clear product information, resolving issues, and guiding them to the best solutions.

You’ll work across voice, email or chat with empathy, participate in team events, and contribute to an inclusive culture and continuous learning.

Strong English communication, digital proficiency, and the ability to navigate multiple systems are essential.

Qualifications

• Strong verbal and written English communication skills.
• Digital proficiency and ability to navigate multiple systems.
• Ability to interpret products, fare rules, and policies.
• Customer-focused with a friendly, solution-oriented approach.

Responsibilities

• Consult customers on products and services via voice, email or chat to provide best solutions.
• Respond to inquiries with active listening and identify additional needs.
• Open and maintain customer accounts and information.
• Resolve technical issues with patience and understanding.

Skills

Strong English communication

Written English communication

Digital proficiency

Multi-system navigation

Customer empathy

Education

Senior high school or completed second year of college

Job description

Your potential has a place here with TTEC’s award-winning employment experience. As a Sr. Customer Service Representative working onsite in Cainta, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Philippines says it all!

What You’ll Do

Do you have a passion for helping others? Whether it’s getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Consult customers on products and services to provide the best solutions for their needs by a variety of communication channels that could include voice, email or chat
• Respond to inquiries with active listening – identifying additional needs and support any upgrades in products and services
• Open and maintain customer accounts and information
• Resolve technical issues with patience and understanding
• Positively participate in company events, team activities, and continuous learning

What You Bring to the Role

• Completed senior high school or has at least completed second year of college
• At least 6 months of BPO Experience is preferred but not required.
• Requires a strong verbal and written English communication skills
• Digital proficiency, including ability to navigate multiple systems and tools.
• Ability to interpret, apply, and clearly explain products, fare rules, and policy requirements.

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values

Visithttps://mybenefits.ttec.com/for more information.