Start Asap - Customer Service Representative

Nezda Technologies, Inc.; Quezon City; On-site; PHP 268,000 - 424,000; Full time

Benefits offered by this job

Competitive salary

Training programme

Career progression

Collaborative team

Health benefits

Flexible working arrangements

Employee recognition

Job summary

Nezda Technologies, Inc. is seeking a Customer Service Representative to join our Quezon City Metro Manila team. This full-time role focuses on driving inbound sales while delivering exceptional customer support to our valued clients.

You will be the first point of contact, understanding customer needs, addressing enquiries, and converting interactions into sales opportunities. The position supports business growth and revenue generation within a collaborative environment.

Qualifications

• At least 6 months proven experience in customer service, financial, sales, or a related call centre role.
• Strong communication and listening skills to understand customer needs.
• Ability to meet and exceed sales targets.
• Proficiency with CRM software and Microsoft Office.
• Ability to multitask in a fast-paced environment.
• Problem-solving mindset and customer-focused attitude.
• Patience, empathy, and positivity in customer interactions.
• Flexibility to adapt to changing priorities.
• High school diploma or equivalent.

Responsibilities

• Handle inbound customer calls and enquiries professionally.
• Identify customer needs and recommend products or services.
• Process customer orders and document information accurately.
• Achieve or exceed sales targets and KPIs.
• Resolve customer concerns and complaints promptly.
• Maintain detailed records of interactions and transactions.
• Provide product and service information clearly and persuasively.
• Collaborate with team to ensure consistent service quality.
• Follow company policies and compliance requirements.
• Contribute to a positive team environment.

Skills

Strong communication

Active listening

Sales targets

CRM software

Microsoft Office

Multitasking

Problem solving

Patience & empathy

Flexibility

Education

High school diploma or equivalent

Tools

CRM software

Microsoft Office

Job description

About us

Nezda Technologies, Inc. is a forward-thinking technology company dedicated to delivering exceptional customer experiences and innovative solutions. We pride ourselves on building a workplace culture that values collaboration, professional growth, and customer-centric thinking. Our team is committed to providing outstanding service and support to our clients across diverse markets.

About the role

We are seeking a Customer Service Representative to join our dynamic team at our Quezon City Metro Manila location. This is a full-time position with an immediate start date. As a Customer Service Representative, you will play a vital role in driving inbound sales whilst providing exceptional support to our customers. You will be the first point of contact for customers, responsible for understanding their needs, addressing their enquiries, and converting interactions into sales opportunities. This role is fundamental to our business growth and directly impacts customer satisfaction and revenue generation.

Key responsibilities

1. Handle inbound customer calls and enquiries in a professional and courteous manner
2. Identify customer needs and recommend appropriate products or services to meet those needs
3. Process customer orders and ensure accurate information is documented in our systems
4. Achieve or exceed individual sales targets and key performance indicators
5. Resolve customer concerns and complaints promptly and effectively
6. Maintain detailed records of all customer interactions and transactions
7. Provide product and service information to customers in a clear and persuasive manner
8. Collaborate with team members and management to ensure consistent service quality
9. Follow company policies, procedures, and compliance requirements at all times
10. Contribute to a positive team environment and support colleagues where needed

What we're looking for

1. At least 6 months proven experience in customer service, Financial, sales, or a related call centre role
2. Strong communication skills with the ability to articulate clearly and professionally
3. Excellent listening and active engagement skills to understand customer requirements
4. Demonstrated ability to meet and exceed sales targets
5. Proficiency in using customer relationship management (CRM) software and Microsoft Office applications
6. Ability to multitask and manage time effectively in a fast-paced environment
7. Problem-solving mindset with a focus on customer satisfaction
8. Patience, empathy, and a positive attitude when handling customer interactions
9. Flexibility and adaptability to changing priorities and business needs
10. High school diploma or equivalent qualification
11. Preferred: Previous experience in sales-driven inbound call centre operations
12. Preferred: Knowledge of the technology or software industry

What we offer

1. Competitive salary and performance-based incentives aligned with sales achievements
2. Comprehensive training programme to equip you with product knowledge and sales techniques
3. Opportunities for career progression within our growing organisation
4. A supportive and collaborative team environment
5. Health and wellness benefits including medical coverage
6. Flexible working arrangements where applicable
7. Employee recognition programmes celebrating outstanding performance
8. Ongoing professional development and skills enhancement opportunities
9. Access to internal resources and mentorship from experienced team members