Start Asap - Customer Service Representative

Smoothmoves Inc.; Pasig; On-site; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Performance-based incentives

Job summary

Smoothmoves Inc. in Pasig City, Metro Manila, is seeking a Customer Service Representative to join our full-time team. You will handle inbound inquiries, provide product information, process orders, and deliver excellent service that drives satisfaction and loyalty.

We value strong communication, empathy, and the ability to work across departments to ensure a seamless customer experience. This role requires flexibility for shifts and weekends and offers a performance-based environment with

Qualifications

• Must be a College Graduate or Associate Degree.
• Excellent verbal communication with clear pronunciation and professional telephone manner.
• Strong listening skills and empathy to address customer needs.
• Proficiency with computer systems, CRM platforms and databases.
• Ability to multitask and manage multiple conversations while maintaining accuracy.
• Resilience and patience with difficult customers.
• Target-driven with motivation to meet sales and performance goals.
• Reliable and punctual with good attendance.
• Fluency in English; additional languages advantageous.
• Willingness to work flexible hours including shifts and weekends.

Responsibilities

• Answer inbound customer calls and respond to inquiries professionally and efficiently.
• Provide accurate product and service information to address questions.
• Process orders and handle transactions securely.
• Identify needs and suggest relevant products or services to boost sales.
• Maintain detailed records of interactions and transactions in the company database.
• Troubleshoot issues and escalate complex problems when needed.
• Build positive relationships to encourage repeat business and loyalty.
• Aim to meet or exceed call handling time, satisfaction ratings and sales goals.
• Collaborate with teammates and other departments to ensure a smooth customer experience.
• Stay updated with product updates and company policies to provide informed assistance.

Education

College Graduate or Associate Degree

Tools

CRM platforms

Database software

Job description

About the role

We are seeking a Customer Service Representative to join our dynamic team on a full-time basis. This is an excellent opportunity to start immediately and become a vital part of our customer-facing operations based in Pasig City, Metro Manila. In this role, you will be responsible for handling inbound customer inquiries, providing product information, processing orders, and delivering exceptional service that drives customer satisfaction and loyalty. The position plays a crucial strategic role in our business, as customer interactions directly influence retention rates, sales conversion, and brand reputation.

Key responsibilities

• Answer inbound customer calls and respond to enquiries in a professional, courteous and efficient manner

• Provide accurate information about products and services to address customer questions and concerns

• Process customer orders, handle transactions and manage payment information securely

• Identify customer needs and recommend relevant products or services to enhance sales opportunities

• Maintain detailed and accurate records of customer interactions and transactions in the company database

• Troubleshoot customer issues and escalate complex problems to appropriate departments when necessary

• Build positive relationships with customers to encourage repeat business and brand loyalty

• Meet or exceed performance targets including call handling time, customer satisfaction ratings and sales goals

• Collaborate with team members and other departments to ensure seamless customer experience

• Stay current with product updates and company policies to provide informed assistance

What we're looking for

• Must be a College Graduate or Associate Degree

• At least 6 months experience in a customer service, call centre or sales role, ideally in an inbound sales environment

• Excellent verbal communication skills with clear pronunciation and professional telephone manner

• Strong listening skills and empathy, with the ability to understand and address customer needs effectively

• Proficiency in using computer systems, database software and customer relationship management (CRM) platforms

• Ability to multitask and manage multiple customer interactions whilst maintaining quality and accuracy

• Resilience and patience when handling difficult or dissatisfied customers

• Target-driven mindset with motivation to achieve sales and performance goals

• Reliable and punctual with strong attendance records

• Fluency in English; additional language skills are advantageous

• Ability to work flexible hours including potential shifts and weekend availability

What we offer

We value our employees and provide a supportive work environment where you can grow your career. We offer competitive remuneration packages aligned with industry standards, performance-based incentives and bonuses, and comprehensive employee benefits. We are committed to the professional development of our team members through ongoing training programmes, coaching and mentoring opportunities. We foster a collaborative and inclusive workplace culture where your contributions are recognised and valued. Work-life balance is important to us, and we strive to create a positive workplace environment that supports employee wellbeing and mental health.