Stakeholder Communications Manager

G-Xchange Inc.; Caloocan; On-site; PHP 1,200,000 - 2,000,000; Full time

Job summary

GCash is seeking a Stakeholder Communications Manager to lead internal and external communications, ensuring timely, clear updates across teams and partners. The role focuses on product updates, platform maintenance announcements, and improving communication processes to support smooth business operations.

You will coordinate communications with internal teams and external partners, develop guidelines, and gather feedback to meet stakeholder needs while driving efficiency across communications

Qualifications

• Degree in Communications, Marketing, Business or related field preferred.
• Strong written and verbal communication; able to tailor messages.
• Experience in corporate or partner communications and stakeholder mgmt.
• Solid project management and organizational skills; able to handle priorities.
• Analytical, problem-solving mindset with process improvement focus.
• Familiarity with digital communication tools and platforms.

Responsibilities

• Internal communications: manage product updates, system downtimes, and tech freezes.
• External partner communications: coordinate messages for business partners.
• Develop and maintain channels, templates, and guidelines for information flow.
• Stakeholder engagement: gather feedback and address needs across teams.
• Process improvement: streamline workflows for speed and consistency.
• Project coordination: manage multiple initiatives and timelines.

Skills

Strong written and verbal comms

Experience in corporate communications

Project management

Analytical and problem solving

Proficiency with digital comms tools

Strategic thinking

Education

Bachelor's degree in Communications/Marketing/Business

Tools

APIs

Job description

Do you want to take the first step in making Filipinos' lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation! G ka ba? Join the G Nation today! The Stakeholder Communications Manager oversees internal and external communications to ensure timely, clear, and consistent updates across teams and business partners. This role focuses on product updates, campaign and platform maintenance announcements, partner engagement, and improving communication processes to support smooth business operations.

Responsibilities

• Internal Communications: Manage communications on product updates, new product developments, system downtimes, and tech freezes. Work with different teams to ensure information is accurate and shared on time.
• External Partner Communications: Coordinate and review approved communications for business partners, including platform maintenance and product updates. Ensure clear and consistent messaging to support strong partner relationships.
• Communication Channels and Guidelines: Develop and maintain communication channels, templates, and guidelines to improve information flow across teams and external partners.
• Stakeholder Engagement: Work with internal teams and external partners to gather feedback and ensure communications address their needs.
• Process Improvement: Review and improve communication workflows to make processes faster, more efficient, and consistent.
• Project Coordination: Manage multiple communication initiatives, timelines, and priorities to ensure smooth execution and alignment across stakeholders.

Qualifications

• A degree in Communications, Marketing, Business, or a related field is an advantage.
• Strong written and verbal communication skills, with the ability to tailor messages to different audiences.
• Experience in corporate communications, stakeholder management, or partner communications.
• Good project management and organizational skills, with the ability to handle multiple priorities and deadlines.
• Strong analytical and problem-solving skills, with a focus on improving processes.
• Proficiency in digital communication tools and platforms.
• Familiarity with external tools and APIs is an advantage.
• Strategic thinking and the ability to work effectively with different teams and stakeholders.

What We Offer

Opportunity for career growth and development in the #1 FinTech company in the country Working with a dynamic and highly collaborative team who want to change the game A company that values their people with highly competitive and flexible compensation and benefits package is the #1 Finance App in the Philippines.

About GCash

Through the GCash App, 81M registered users can easily purchase prepaid airtime; purchase from over 6M partner merchants and social sellers; send and receive money anywhere in the Philippines, even to other bank accounts; pay bills at over 1,800 partner billers nationwide; and get access to savings, credit, loans, insurance and investments, and so much more, all at the convenience of their smartphones. GCash is a wholly-owned subsidiary of Mynt (Globe Fintech Innovations, Inc.) since 2015. Mynt, Inc. is the parent company of GCash, the Philippines' #1 finance superapp, advancing financial inclusion through 'Finance for All'. G-Xchange, Inc. (GXI) is the payments company for GCash. GXI is a BSP-licensed e-money issuer responsible for the digital payments and electronic money activities in the GCash app. Fuse Financing, Inc. is the financing company for GCash. Fuse provides eligible users with access to fair and digitally-enabled credit products and solutions. Ryse, Inc. broadens access to investments that are easy to use and understand, supporting wealth-building for Filipinos at different stages of their financial journey. BlockG Virtual Assets, Inc. supports responsible participation in digital assets, helping build trust and long-term confidence in the continuously evolving digital landscape.