Staff Solutions Architect, Contract LifeCycle Management

Twilio; Mexico; On-site; PHP 7,926,017 - 9,907,521; Full time

Benefits offered by this job

Competitive pay

Generous time off

Parental and wellness leave

Healthcare

Retirement savings program

Job summary

Twilio is seeking a Staff Solutions Architect to manage solution design for the GTMA Contract Lifecycle team. This remote role requires extensive Salesforce expertise and involves collaboration across various teams including Sales Operations and Engineering.

The ideal candidate should have significant experience with Salesforce Application Architect, CLM tools, and experience leading complex initiatives. Offers competitive pay and benefits.

Qualifications

• 10 years of extensive experience with Salesforce and Order-to-Cash implementations.
• 5+ years of experience designing and implementing large-scale automation within a CLM and e-signature tool.
• Ability to translate complex concepts into actionable plans.

Responsibilities

• Collaborate with product managers, engineers, and program managers to manage solutions within Salesforce.
• Lead projects end to end to improve tracking and management of CPQ/CLM products.
• Provide ongoing roadmap design and ownership in combination with the product owner.

Skills

Salesforce Application Architect Experience

CLM Tool Expertise

Advanced Technical Skills

Strong Communication & Documentation

Influence & Assertiveness

Analytical and data-driven

Education

Salesforce Certifications

Tools

Conga

DocuSign

Tableau

Power BI

Job description

Staff Solutions Architect, Contract LifeCycle Management

Remote - US

About the job

We are seeking an experienced Solution Architect to build future proof next generation Q2C platforms and manage solution design for the GTMA Contract Lifecycle team and sit under the GTM Solution Architecture and Design team. This role sits at the intersection of Solution architect, User Journey mapping, Data Mapping, Integration Patterns, Salesforce platform administration and GTM technology operations.

The ideal candidate combines strong business process expertise with technical depth in Salesforce and enterprise GTM ecosystems, while also driving operational excellence, scalable governance, system analysis, platform health and compliance readiness across Quote-to-Cash workflows.

This leader will partner closely with the Sales Operations, GTMA Systems, GTMA Product team, Twilio Engineering team, Integration engineering team, Zuora and MDM teams.

Responsibilities

• Collaborate with product managers, engineers, and program managers to architect and manage solutions within Salesforce as well as adjacent technologies for the Contract lifecycle management team.
• Develop and maintain a holistic view of CRM-based processes and user personas to ensure your projects are compatible with upstream and downstream systems and processes.
• Communicate regularly with a diverse group of stakeholders with different priorities and levels of technical acumen.
• Lead projects end to end to improve the way our Go-To-Market and internal teams track and manage CPQ/CLM product, in partnership with the product owner and product manager.
• Work with Product Managers to architect and implement solutions within Salesforce. Your work will include (but not be limited to) architecting automation and system behavior using Lightning Components, Apex, and Flow ensuring scalability, system health, and end user personas/experience.
• Translate business requirements into technical solutions from a diverse group of stakeholders with varying priorities and levels of technical acumen.
• Provide ongoing roadmap design and ownership in combination with the product owner and product manager.
• Be an advocate for technology best practices and be a stakeholder representing technology.

Qualifications

Required Qualifications

• Salesforce Application Architect Experience: 10 years of extensive experience with Salesforce and Order-to-Cash implementations.
• CLM Tool Expertise: 5+ years of experience designing and implementing large-scale automation within a CLM and e-signature tool (preferably Conga + DocuSign) inside the Salesforce ecosystem.
• Advanced Technical Skills: Advanced knowledge of Salesforce declarative automation, Conga X-Author, document templates, and DocuSign APIs.
• Strong Communication & Documentation: Demonstrated ability to capture thinking, recommendations, and process mappings in clear, highly detailed documentation.
• Influence & Assertiveness: Proven track record of operating as a strategic partner who can constructively challenge stakeholders and leadership in the interest of system scalability and long-term sustainability.
• Proven track record of successfully leading and delivering complex, cross-functional strategic initiatives in a fast-paced environment.
• Highly analytical with a data-driven approach to problem-solving and decision-making.
• Ability to think strategically and translate complex or ambiguous concepts into actionable plans.

Desired Qualifications

• Salesforce Certifications: Salesforce B2B Solution Architect, Platform App Builder, or Salesforce Developer I certifications. (Salesforce Application/System Architect or Developer certifications are highly preferred).
• Large Scale Operations: Experience designing and building within Salesforce for a massive user base (2,000+ users).
• Familiarity with BI tools (e.g., Tableau, Power BI) and integration middleware like Mulesoft, Workato or Tray.io.

Location

This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

Travel

May be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Competitive pay, generous time off, parental and wellness leave, healthcare, a retirement savings program, and more. Offerings vary by location.

Compensation

Pay ranges by location:

• Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.: $128,560 - $160,700.
• New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $136,000 - $170,000.
• San Francisco Bay area, California: $151,120 - $188,900.
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. Benefits include health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

Equal Opportunity Employer

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.