Staff Software Engineer - IT Infra & Operations

R1 RCM PHILIPPINES, INC.; Philippines; On-site; PHP 446,000 - 781,000; Full time

Benefits offered by this job

Competitive Total Rewards Package

Medical Plan (HMO) from Day 1

Life insurance

Paid Time-Off Benefits

Sick Leave Conversion

Night Differential offered

Employee Referral Program

All Mandatory Statutory Benefits

Job summary

R1 RCM PHILIPPINES, INC. is seeking a PH-Prof II IT Infra & Operations to provide L2 IT support to users, remotely or on site, ensuring a pleasant IT experience and strong customer service.

You will own issues end-to-end and coordinate with teams to resolve software and hardware problems in a healthcare setting. The role emphasizes excellent communication, technical skills, and proactive incident, change, and problem management within ITIL practices, with opportunities to grow as the

Qualifications

• Bachelor’s degree preferred in a related field.
• At least 3 years progressive experience in a technical support role.
• Experience in healthcare IT support and customer-service oriented environments is a plus.

Responsibilities

• Provide L2 IT support to users remotely or on site and own issues end-to-end.
• Improve usability of end devices and ensure a pleasant IT experience for business users.
• Deliver exceptional customer service with strong communication and interpersonal skills.
• Install, configure software and computer systems; troubleshoot hardware/software problems.
• Use remote tools and ITIL processes (Incident, Change, Problem) to manage services.
• Analyze logs, identify trends, and escalate to appropriate teams when needed.

Skills

Good technical skills

Excellent communication skills

Interpersonal communication

Customer service

Education

Bachelor’s Degree

Tools

Remote support tools

Job description

PH-Prof II IT Infra & Operations

Responsibilities

• L2 support to users of a large customer remotely or in house support.
• Improve usability of end devices and ensure that business users have a pleasant IT experience.
• Deliver exceptional customer service.
• Must have Good Technical Skills.
• Must have great and strong communication skills.
• Strong interpersonal communication and relationship-building skills.
• Resolve issues, or engage with the right team, to solve the issue
• Should own the issue, and end to end resolution.
• IT Support Duties and Responsibilities
• Engage with employees for any IT issues and provide them satisfactory resolution.
• Customer Service, ownership of the issue and end-to-end resolution is the key.
• Install and configure software and computer systems.
• Troubleshoot and resolve issues with software or hardware.
• Walk colleagues or clients through steps to help them resolve their technical problems.
• Maintain procedures and reports that provide technical support to the entire organization.
• Analyze records and logs to spot underlying trends and potential issues.
• Support the implementation of new solutions or applications.
• Establish accounts for new users and assist with password or login problems.
• Test, evaluate, and make decisions about new technology for the business.
• Identify and fix LAN and/or WAN connectivity issues
• Where required escape issues to relevant group
• Experience in guiding user on the phone or chat and troubleshooting issues.
• Use remote connection tools, to identify and fix issues.
• Knowledge of ITIL processes –Incident, Change and Problem management.

Experience

• Bachelor’s Degree preferred.
• At least 3 years progressive experience in a technical support role desired.

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits.

What’s in it for you?

• Competitive Total Rewards Package
• Target variable incentives
• Medical Plan (HMO) from Day 1 of employment with free dependents
• Life insurance
• Paid Time-Off Benefits
• Sick Leave Conversion
• Night Differential offered
• Employee Referral Program
• All Mandatory Statutory Benefits

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, or any other characteristic protected by local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

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