SR. SERVICE NOW DEVELOPER 6 MONTHS PROJECT

Strategic Networks Inc. Recruitment; Muntinlupa; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Strategic Networks Inc. Recruitment in the Philippines is seeking a ServiceNow Developer specializing in Service Catalog and automation. You will design and configure Catalog Items, Record Producers, and Order Guides, while building integrations with AD/Azure AD, Jira, and ITSM processes.

You will implement IntegrationHub spokes, maintain REST/SOAP connections, and build Performance Analytics dashboards to monitor SLA and automation metrics. Collaboration with security and IT teams is essential.

Qualifications

• 4+ years building in ServiceNow with a strong focus on Service Catalog and automation: Flow Designer/Subflows, IntegrationHub (spokes & custom) and Orchestration.
• Experience in Catalog Item creations with approvals and automated fulfillment.
• Hands-on REST/SOAP integrations, JSON, webhooks, OAuth 2.0, tokens, and secure credential handling.
• Strong understanding of ITSM (Request, Incident, Change, Problem) and ServiceNow SDLC/governance.
• Experience with MID Server and external scripting (PowerShell/Python/SSH).
• Proficiency with ATF, HealthScan, and maintainable coding practices.

Responsibilities

• Develop and configure ServiceNow Catalog Items, Record Producers, Order Guides, and advanced variables, including UI Policies, Catalog Client Scripts, and Script Includes.
• Configure and manage approvals, assignment rules, SLAs, Business Rules, ACLs/RBAC, and data policies to support business and security requirements.
• Develop and maintain integrations with Active Directory/Azure AD, Exchange/Microsoft 365, Jira, Microsoft Teams, AWS/Azure, GitHub, and identity/IAM platforms, including automated provisioning of accounts, groups, licenses, and access.
• Implement and manage IntegrationHub solutions using standard and custom REST/SOAP spokes, including credential management, retry mechanisms, and idempotent integration design.
• Develop applications within ServiceNow scoped applications, utilizing version control, Update Sets/App Repository, ATF (Automated Test Framework), HealthScan, code reviews, and Dev-Test-Prod deployment practices.
• Build and maintain Performance Analytics dashboards to track automation fulfillment rates, request MTTR, integration retry/error rates, and SLA compliance.
• Create and maintain reusable ServiceNow components, including subflows, custom spokes, catalog item templates, knowledge articles, and operational runbooks.

Skills

ServiceNow

Service Catalog

Automation

Flow Designer

IntegrationHub

REST

SOAP

MID Server

PowerShell

Python

Tools

ATF

HealthScan

App Repository

Update Sets

Job description

Job responsibilities

• Develop and configure ServiceNow Catalog Items, Record Producers, Order Guides, and advanced variables, including UI Policies, Catalog Client Scripts, and Script Includes.
• Configure and manage approvals, assignment rules, SLAs, Business Rules, ACLs/RBAC, and data policies to support business and security requirements.
• Develop and maintain integrations with Active Directory/Azure AD, Exchange/Microsoft 365, Jira, Microsoft Teams, AWS/Azure, GitHub, and identity/IAM platforms, including automated provisioning of accounts, groups, licenses, and access.
• Implement and manage IntegrationHub solutions using standard and custom REST/SOAP spokes, including credential management, retry mechanisms, and idempotent integration design.
• Develop applications within ServiceNow scoped applications, utilizing version control, Update Sets/App Repository, ATF (Automated Test Framework), HealthScan, code reviews, and Dev-Test-Prod deployment practices.
• Build and maintain Performance Analytics dashboards to track automation fulfillment rates, request MTTR, integration retry/error rates, and SLA compliance.
• Create and maintain reusable ServiceNow components, including subflows, custom spokes, catalog item templates, knowledge articles, and operational runbooks.

Job requirements

• 4+ years building in ServiceNow with a strong focus on Service Catalog and automation:Flow Designer/Subflows, IntegrationHub (spokes & custom) and Orchestration.
• Experience in Catalog Item creations with approvals and automated fulfillment.
• Hands-on REST/SOAP integrations, JSON, webhooks, OAuth 2.0, tokens, and secure credential handling.
• Strong understanding of ITSM (Request, Incident, Change, Problem) and ServiceNow SDLC/governance.
• Experience with MID Server and external scripting (PowerShell/Python/SSH).
• Proficiency with ATF, HealthScan, and maintainable coding practices.