Salesforce Administrator

CTC; Mexico; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

CTC is seeking an experienced Salesforce Administrator to design CRM and digital solutions that maximize the Salesforce platform. The role covers administration, configuration, release management, and ongoing enhancement across multiple clouds and integrations.

The ideal candidate has 5–7+ years of Salesforce Administration experience, Salesforce certifications, and a strong focus on data quality, security, and user experience.

Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, or related field.
• 5–7+ years of Salesforce Administration experience supporting Sales Cloud on Lightning for 300+ users.
• Salesforce Certified Administrator, Advanced Administrator, and Platform App Builder.
• Experience with AppExchange products, flows, validation rules, triggers, page layouts, record types, formula fields, and report types.

Responsibilities

• Architect CRM solutions leveraging the full capabilities of Salesforce.
• Stay current with Salesforce seasonal releases; evaluate, recommend, and implement new features.
• Manage sandbox environments including refresh planning, data seeding, and reconfiguration.
• Lead release and deployment activities using Copado and GitHub workflows, following Salesforce DevOps best practices.
• Oversee operational aspects of Salesforce with focus on configuration, deployments, data integration, and issue resolution.
• Build and maintain standard and ad hoc reports and dashboards.
• Ensure proper security models for data access.
• Take ownership of sprint stories, aggressively remove blockers (Slack, email, Zoom), and drive tasks to completion.
• Demonstrate accountability and visibility in stand-ups, ensuring progress toward deliverables.

Skills

Salesforce Admin

Lightning experience

Sales Cloud

Governance

Data quality

Communication

Education

Bachelor’s degree in CS/SE or related field

Tools

Copado

GitHub

DocuSign CLM

Salesforce Inspector

Data Loader

Dataloader.io

Change Sets

Job description

We are seeking a seasoned Salesforce Administrator to design CRM and digital solutions that maximize the Salesforce platform. This role is responsible for administration, configuration, release management, and continuous enhancement of our Salesforce ecosystem across multiple clouds and integrations. The ideal candidate thrives in a fast‑paced, collaborative environment, takes ownership of deliverables, and ensures strong governance, data quality, security, and user experience standards.

Key Responsibilities

• Architect CRM solutions leveraging the full capabilities of Salesforce.
• Stay current with Salesforce seasonal releases; evaluate, recommend, and implement new features.
• Manage sandbox environments including refresh planning, data seeding, and reconfiguration.
• Lead release and deployment activities using Copado and GitHub workflows, following Salesforce DevOps best practices.
• Oversee operational aspects of Salesforce with focus on configuration, deployments, data integration, and issue resolution.
• Build and maintain standard and ad hoc reports and dashboards.
• Ensure proper security models for data access.
• Take ownership of sprint stories, aggressively remove blockers (Slack, email, Zoom), and drive tasks to completion.
• Demonstrate accountability and visibility in stand‑ups, ensuring progress toward deliverables.

Qualifications & Experience

• Bachelor’s degree in Computer Science, Software Engineering, or related field.
• 5–7+ years of Salesforce Administration experience supporting Sales Cloud on Lightning for 300+ users.
• Salesforce Certified Administrator, Advanced Administrator, and Platform App Builder.
• Certified Salesforce Data Cloud Consultant & Agentforce Specialist highly preferred.
• Experience with AppExchange products, flows, validation rules, triggers, page layouts, record types, formula fields, and report types.
• Experience with environment maintenance, sandbox management, confidential data handling, and integration configurations.
• Knowledge of Data Cloud (Data 360) and Einstein Analytics/CRM Analytics.
• Understanding of Agentforce 360 concepts and readiness for AI‑enabled service and automation.
• Experience with JIRA, GitHub, Salesforce Own (formerly OwnBackup) for backup and recovery, and DocuSign CLM.
• Familiarity with DevOps & Data Tools: Salesforce Inspector, Data Loader, Dataloader.io, Change Sets.

Personal Attributes

• Excellent verbal and written communication skills.
• Strong sense of ownership, accountability, and urgency in driving deliverables to the finish line.
• Team player who values collaboration and input from peers.
• Outcome‑oriented and delivery‑focused.
• Ability to identify and resolve complex issues quickly.
• Initiative, resourcefulness, innovation, and dependability.
• Flexible and responsive to last‑minute changes.
• Attention to detail and ability to work independently beyond directive.