Sr Rep Customer Service Ops Voice

Cardinal Health; Philippines; On-site; PHP 180,000 - 240,000; Full time

Job summary

Cardinal Health is seeking candidates for a Customer Service Operations role in the Philippines. The team establishes and maintains customer business through contracts, orders, and problem resolution, and may provide outsourced services for medical billing and reimbursement.

Ideal applicants have at least 1 year of experience, a high school diploma or equivalent, and are open to B2/B3 career paths. The program runs through April 2027 with potential redeployment opportunities.

Qualifications

• Minimum 1 year of experience.
• High School Diploma, GED or technical certification in related field or equivalent experience.
• Open to B2s (promotion) & B3s (lateral).
• Has not applied to the same role/ job family in the last 6 months.
• Minimum of 3.0 / Meets/ Achieved on the last Performance Rating.
• No active DAs, PIPs / Not in a prescriptive period.

Responsibilities

• Applies knowledge of job and company policies to complete a variety of assignments.
• In-depth knowledge in technical or specialty area.
• Applies advanced skills to resolve complex problems independently.
• May modify process to resolve situations.
• Works independently within established procedures; may receive general guidance on new assignments.
• May provide general guidance or technical assistance to less experienced team members.
• This project under OFL will run until April 2027. Upon completion of the project period, there may be an opportunity for redeployment to another segment.

Skills

Customer service experience

Problem-solving

Independent worker

Communication skills

Education

High School Diploma or GED

Technical certification or equivalent experience

Job description

Job Description:

Will What Customer Service Operations Contributes To Cardinal Health What Customer Service Operations contributes to Cardinal Health

Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.

Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution

Qualifications

• Minimum 1 year of experience


• High School Diploma, GED or technical certification in related field or equivalent experience


• Open to B2s (promotion) & B3s (lateral)


• Has not applied to the same role/ job family in the last 6 months


• Minimum of 3.0 / Meets/ Achieved on the last Performance Rating


• No active DAs, PIPs / Not in a prescriptive period

What is expected of you and others at this level

• Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments


• In-depth knowledge in technical or specialty area


• Applies advanced skills to resolve complex problems independently


• May modify process to resolve situations


• Works independently within established procedures; may receive general guidance on new assignments


• May provide general guidance or technical assistance to less experienced team members


• This project under OFL will run until April 2027. Upon completion of the project period, there may be an opportunity for redeployment to another segment.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.