Sr Rep, Customer Service Ops – Voice

Cardinal Health; Philippines; On-site; PHP 335,000 - 502,000; Full time

Job summary

Cardinal Health is seeking a Customer Service Operations professional in the Philippines to support contract administration, order handling, and issue resolution. The role focuses on maintaining strong customer relationships and resolving problems efficiently within established policies.

The candidate will contribute to outsourced services related to medical billing and reimbursement, acting as a liaison for research and dispute resolution.

Qualifications

• Minimum 1 year of experience in a related Customer Service/Operations role.
• High School Diploma, GED or technical certification in related field or equivalent experience.
• Open to B2s (promotion) & B3s (lateral).
• Has not applied to the same role/job family in the last 6 months.
• Minimum 3.0 / Meets/Achieved on the last Performance Rating.
• No active DAs, PIPs / Not in a prescriptive period.

Responsibilities

• Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments.
• In-depth knowledge in technical or specialty area.
• Applies advanced skills to resolve complex problems independently.
• May modify process to resolve situations.
• Works independently within established procedures; may receive general guidance on new assignments.
• May provide general guidance or technical assistance to less experienced team members.
• This project under OFL will run until April 2027. Upon completion of the project period, there may be an opportunity for redeployment to another segment.

Skills

Experience

Open to B2/B3

Performance rating

Application history

Policy knowledge

DA/PIP status

Education

High School Diploma / GED / Tech cert

Job description

Will What Customer Service Operations Contributes To Cardinal Health

What Customer Service Operations contributes to Cardinal Health

Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.

Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution

Qualifications

• Minimum 1 year of experience
• High School Diploma, GED or technical certification in related field or equivalent experience
• Open to B2s (promotion) & B3s (lateral)
• Has not applied to the same role/ job family in the last 6 months
• Minimum of 3.0 / Meets/ Achieved on the last Performance Rating
• No active DAs, PIPs / Not in a prescriptive period

What is expected of you and others at this level

• Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments
• In-depth knowledge in technical or specialty area
• Applies advanced skills to resolve complex problems independently
• May modify process to resolve situations
• Works independently within established procedures; may receive general guidance on new assignments
• May provide general guidance or technical assistance to less experienced team members
• This project under OFL will run until April 2027. Upon completion of the project period, there may be an opportunity for redeployment to another segment.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.