Representative II, Customer Service Operations - Voice

Cardinal Health, Inc.; Philippines; On-site; PHP 360,000 - 480,000; Full time

Job summary

Cardinal Health, Inc. in the Philippines is seeking a customer service operations associate to support contract administration, customer orders and issue resolution.

You will help coordinate outsourced services related to medical billing and reimbursement, acting as a liaison to research and resolve problems. The role emphasizes applying policies, handling routine tasks, and seeking guidance from supervisors for complex issues.

Qualifications

• 1-3 years of experience in customer service or related roles.
• Senior High School graduates with experience, two years of college, or a Bachelor's degree.
• Knowledge of company policies and procedures.

Responsibilities

• Applies acquired job skills and company policies and procedures to complete standard tasks.
• Works on routine assignments that require basic problem resolution.
• Refers to policies and past practices for guidance.
• Receives general direction on standard work; receives detailed instruction on new assignments.
• Consults with supervisor or senior peers on complex and unusual problems.

Skills

Customer service

Problem resolution

Contract administration

Customer orders

Education

Senior High School (with exp)

Some college

Bachelor's degree

Job description

What Customer Service Operations contributes to Cardinal Health

Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.

Responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.

Qualifications

• 1-3 years of experience
• Minimum educational attainment:
  • Senior High School graduates (with exp)
  • Those who completed at least 2nd year college
  • Bachelor's degree holders

What is expected of you and others at this level

• Applies acquired job skills and company policies and procedures to complete standard tasks
• Works on routine assignments that require basic problem resolution
• Refers to policies and past practices for guidance
• Receives general direction on standard work; receives detailed instruction on new assignments
• Consults with supervisor or senior peers on complex and unusual problems

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.