Sr Production Associate

IQVIA; Taguig; On-site; PHP 420,000 - 660,000; Full time

Job summary

IQVIA in Taguig City, Philippines seeks a Sr Production Associate to monitor production environments, perform initial quality control across IT-driven processes, and execute tasks with strong problem-solving abilities. Ideal candidates have a Bachelor’s degree in CS/IT and at least 2 years of relevant experience, plus solid Excel skills and effective communication.

The role emphasizes handling incidents, documenting resolutions, and training junior teammates within a collaborative team.

Qualifications

• Candidate must possess at least a Bachelor’s /College Degree in Computer Science, Information Technology and other related course.
• Minimum of 2 years relevant work experience preferred.
• Proficient in Microsoft Excel is a plus.
• Excellent written and oral communication skills.

Responsibilities

• Monitors production environment using established tools and performs initial quality control for Italy Production Processes such as Dataview, SQL Analyzer, Sharepoint, Dashboard and other third party tools.
• Execute production tasks, quality audit, data management and adhoc requests.
• Responds to job failures/issues and corrects problems according to established procedures.
• Escalates issues requiring second-level support to appropriate individuals using established call escalation procedures.
• Takes appropriate action to ensure processes are completed according to schedule provided in the Reference Data Production Schedule.
• Provides training to new/junior associates as required.
• Acts as a product-specific or procedural subject matter expert for other associates in the absence of Team Lead.

Skills

Critical thinking

Problem-solving

Verbal communication

Written communication

Education

Bachelor’s / College Degree in Computer Science, Information Technology and related course

Tools

Microsoft Excel

Job description

## Sr Production AssociateApply: Taguig City, Philippines: Full time: Posted Today: R1556536**Job Description Summary**Essential Functions • Monitors production environment using established tools and performs initial quality control for Italy Production Processes such as Dataview, SQL Analyzer, Sharepoint, Dashboard and Other third party tools • Execute production tasks, Quality audit, Data management and adhoc requests • Responds to job failures/issues and corrects problems/issues when possible according to established procedures • Escalates issues requiring second-level support to appropriate individuals using established call escalation procedures • Takes appropriate action to ensure processes are completed according to schedule provided in the Reference Data Production Schedule • Executes special processing requests as submitted and requests permanent changes to identified problems via action log process • Enters issues into problem management tool with appropriate information for follow-up and permanent resolution • Informs relevant production and user areas of outstanding issues that require further follow-up • Provides training to new/junior associates as required • Acts as a product-specific or procedural subject matter expert for other associates in the absence of Team Lead Qualifications • Candidate must possess at least a Bachelor’s /College Degree in Computer Science, Information Technology and other related course • Minimum of 2 years relevant work experience preferred • Critical thinking and problem-solving skills. • Proficient in Microsoft Excel is a plus. • Good verbal and listening skills. • Demonstrate strong understanding of complex concepts and processes. • Has initiative and is self-motivated to see through until resolution concerns raised by clients. • Excellent written and oral communication skills. • Ability to guide the work of others within a team environment. • Ability to carry out some analysis and information gathering to resolve problems on routine matters. • Ability to work under time constraints and changing work volumes.