Sr. Production Assoc(R1565092)

IQVIA SOLUTIONS OPERATIONS CENTER PHILIPPINES, INC.; Taguig; On-site; PHP 614,000 - 781,000; Full time

Job summary

IQVIA SOLUTIONS OPERATIONS CENTER PHILIPPINES, INC. is seeking a Data QC Analyst to ensure data quality and proper processing across IQVIA systems. You will convert supplier data to standard formats and support QA testing before client delivery.

The role requires associates level education and strong SQL/Excel skills, plus attention to detail and communication abilities. On-site work in Taguig with potential OT as needed.

Qualifications

• Associates degree, diploma, or equivalent.
• Strong proficiency in Windows applications (Word/Access).
• Proficient in SQL and Excel for data handling and analysis.
• Excellent written and verbal communication; detail oriented.

Responsibilities

• Ensures processes are documented and followed across systems.
• Converts supplier data to IQVIA standard formats per instructions.
• Processes files to produce coding for the period using IQVIA applications.
• Oversees QA testing and ensures testing is complete before deliverables.
• Completes QC production tasks on time, including off-cycle reports.
• Performs data checks; identifies anomalies prior to client delivery.
• Maintains data quality by analyzing reports and transactions.
• Performs analysis and communicates routine database processes.
• Acts as subject resource on production area; answers queries.
• Resolves problems; communicates status to other departments.
• Escalates issues for second-level support as needed.
• Contributes to system development input, including UAT.
• Identifies opportunities for process improvement.

Skills

Attention to detail

Analytical skills

Problem solving

Communication skills

Time management

Education

Associates degree or diploma

Tools

SQL

Excel

Word

Access

Job description

Roles and Responsibilities

• Ensures that the appropriate processes are adequately documented and followed across all systems.
• Converts data received from the data suppliers into IQVIA standard format as per instructions.
• Received sales, product, manufacturer, and customer files are processed using the relevant IQVIA applications and procedures to produce the relevant coding for the period.
• Oversees all quality assurance testing and ensures that all testing is carried out prior to deliverable dispatch.
• Responsible for timely completion of all QC-related production tasks including the off-cycle reports and other relevant tasks.
• Conducts various checks to capture any data anomaly prior to the release of client deliverables.
• Maintains the data quality by analyzing various reports that generate transactions which have potential issues.
• Performs data checks by analyzing results and trends.
• Provides impact analysis of identified data corrections.
• Understands and can effectively communicate routine database processes.
• Serves as subject resource on relevant production area, answering queries.
• Reviews problems arising during the process and ensures successful resolution.
• Communicates actively with other departments/ functions to inform of task status or to resolve problems.
• Escalates issues requiring second-level support to appropriate individuals using the established call escalation procedures.
• May provide input for new system development, including requirement gathering, UAT and implementation.
• Contributes on identifying process improvement opportunities.
• Perform functions as directed by the Manager.

List of required skills for this role:

• Associates degree, diploma, or equivalent
• Proficiency in Windows application (Word and Access)
• Proficient and knowledgeable in SQL and Excel
• Good interpersonal, written and verbal communication skills
• Strong customer focus, attention to details, analytical and problem-solving skills
• Ability to carry out analysis and information gathering to resolve problems on routine matters
• Ability to work under time constraints and changing work volumes
• Willing work on flexible schedule and can render OT on the holiday.