HR Professional - Payroll Specialist (APAC)

Q2 HR Solutions; Philippines; On-site; PHP 350,000 - 550,000; Full time

Job summary

Q2 HR Solutions is seeking an HR Professional - Payroll Specialist (APAC) to manage payroll-related tickets and support APAC payroll operations across multiple countries. The role acts as a primary contact for employee payroll inquiries via a centralized ticketing system, ensuring timely, accurate, and compliant payroll processing.

The ideal candidate will have 2–4 years of experience in payroll operations or HR shared services, with APAC exposure, and strong analytical and communication skills

Qualifications

• Bachelor's degree in HR, Accounting, Finance, Business Administration, or related field.
• 2–4 years of experience in payroll operations or HR shared services (APAC exposure preferred).
• Experience with payroll ticketing systems or HR service desks.
• Knowledge of multi-country payroll processes and timekeeping systems.
• Strong analytical, organizational, and problem-solving abilities; excellent communication and customer service.

Responsibilities

• Manage APAC payroll-related tickets and ensure SLAs.
• Serve as first point of contact for payroll inquiries in supported APAC countries.
• Analyze ticket trends and perform root-cause analysis; suggest improvements.
• Support end-to-end payroll processing for assigned APAC countries (monthly, bi-weekly, off-cycle).
• Validate inputs: timekeeping, overtime, leave, payroll adjustments.
• Coordinate payroll activities with HR, Finance, and external vendors.
• Assist in payroll review, finalization, and lifecycle transactions.
• Ensure compliance with local labor laws, tax regulations, and privacy standards.
• Support audits and documentation; contribute to process improvements.

Skills

Analytical skills

Communication skills

Organizational skills

Problem-solving

Customer service

Education

Bachelor's degree

Job description

HR Professional - Payroll Specialist (APAC)

About the job HR Professional - Payroll Specialist (APAC)

Job Summary

The HR Payroll Specialist – APAC is responsible for managing payroll-related tickets and supporting payroll operations across multiple APAC countries. The role serves as a key point of contact for employee payroll inquiries through a centralized ticketing system, while ensuring timely, accurate, and compliant payroll processing in a shared services environment.

Key Responsibilities

A. Ticketing Management & Employee Payroll Support

Manage, track, and resolve APAC payroll-related tickets (e.g., payslips, salary discrepancies, tax deductions, benefits, and bank issues) within agreed service-level agreements (SLAs)

Act as the first point of contact for employee payroll inquiries across supported APAC countries

Analyze ticket trends and recurring payroll issues; perform root-cause analysis and recommend process improvements

Ensure accurate documentation of ticket resolutions and proper escalation of complex or country-specific concerns

Provide clear and timely communication to employees and stakeholders on ticket status and resolution

B. APAC Payroll Processing Support

Support end-to-end payroll processing for assigned APAC countries (monthly, bi-weekly, and off-cycle payroll)

Validate payroll inputs including time and attendance, overtime, leave, and payroll adjustments

Coordinate payroll activities with in-country HR, Finance, and external payroll vendors

Assist in payroll review, validation, and finalization to ensure accuracy and timeliness

Support processing of employee lifecycle payroll transactions (new hires, transfers, salary changes, and terminations)

C. Compliance, Controls & Reporting

Ensure payroll activities comply with local labor laws, tax regulations, and statutory requirements across APAC jurisdictions

Assist in the preparation and submission of payroll-related statutory reports and documentation

Maintain payroll records, audit trails, and documentation in line with internal controls and data privacy standards

Support internal and external payroll audits

D. Process Improvement & Shared Services Excellence

Identify opportunities to streamline ticketing workflows and payroll processes

Support standardization and documentation of APAC payroll procedures

Contribute to payroll system enhancements, automation initiatives, and shared services best practices

Qualifications & Requirements

Bachelors degree in Human Resources, Accounting, Finance, Business Administration, or related field

2–4 years of experience in payroll operations, HR shared services, or payroll support (APAC exposure preferred)

Experience handling payroll ticketing systems or HR service desk platforms

Working knowledge of multi-country payroll processes and timekeeping systems

Strong analytical, organizational, and problem-solving skills

Excellent communication skills with a customer-service orientation

Preferred Qualifications

Experience supporting payroll in multiple APAC countries (e.g., PH, SG, MY, AU, HK, IN)

Familiarity with payroll vendors and regional payroll models

Knowledge of data privacy and confidentiality requirements (e.g., PDPA)