Sr. Manager, Enterprise Platforms Center of Excellence

Nickel Asia Corporation; Taguig; Hybrid; PHP 2,500,000 - 4,000,000; Full time

Job summary

Nickel Asia Corporation seeks a Senior Leader to head the Enterprise Platforms Center of Excellence, defining the operating model and governance for SAP, SuccessFactors, and Microsoft 365. You will align platform strategy with IT Services and business priorities, manage vendors, and drive adoption across NAC entities.

You will oversee stability, incidents, and continuous improvement, coordinating with Technology Management to ensure architecture, cybersecurity, and data governance standards are

Qualifications

• Bachelor’s degree in IT, Computer Science, Engineering, Business or related field; Master's preferred.
• 10+ years in enterprise platform management and IT service delivery with leadership experience.
• ITIL, project management, SAP, SuccessFactors, Microsoft 365 or ITSM certifications are advantageous.

Responsibilities

• Lead the Enterprise Platforms Center of Excellence and define operating model, scope, governance, and annual work program aligned with business priorities.
• Oversee stability, support performance, incident coordination, service continuity, and continuous improvement of platforms including SAP, SuccessFactors, and Microsoft 365.
• Govern platform enhancement demand from intake through release planning and post-implementation review.
• Drive platform adoption, enablement, and user engagement via training, campaigns, and readiness support.
• Coordinate with Technology Management to ensure alignment with enterprise architecture, cybersecurity, data governance, and standards.
• Manage vendor, partner, and MSP performance, SLAs, escalations, and contract inputs.
• Establish and maintain platform governance artifacts and dashboards for performance and value realization.

Skills

Enterprise platform management

IT service delivery

Platform governance

Vendor management

Leadership

Education

Bachelor's degree in related field

Master’s degree preferred

Tools

SAP

SuccessFactors

Microsoft 365

ESM / ITSM platforms

Job description

What you will be doing:

• Lead the Enterprise Platforms Center of Excellence and define its operating model, service scope, governance standards, support structure, enhancement delivery approach, and annual work program in alignment with NAC’s business priorities and IT Services objectives.

• Oversee the operational stability, support performance, incident coordination, service continuity, issue resolution, and continuous improvement of NAC’s enterprise platforms, including SAP, SuccessFactors, Microsoft 365, ESM, and other approved platforms.

• Govern platform enhancement demand, including intake, assessment, prioritization, business requirement validation, impact analysis, implementation readiness, release planning, and post-implementation review.

• Drive platform adoption, enablement, and user engagement across NAC entities through communications, training coordination, adoption campaigns, usage monitoring, feedback mechanisms, and business readiness support.

• Coordinate with Technology Management & Transformation to ensure that platform decisions, integrations, configurations, enhancements, and roadmap items are aligned with enterprise architecture, cybersecurity, data, process, and governance standards.

• Manage vendor, partner, and managed service provider performance for enterprise platforms, including coordination of support issues, enhancement delivery, service levels, escalations, contract-related inputs, and vendor accountability.

• Establish and maintain platform governance artifacts, including service catalogs, support procedures, configuration documentation, role and access matrices, release calendars, approval workflows, enhancement backlogs, and platform performance dashboards.

• Monitor platform service performance, adoption progress, risks, issues, dependencies, enhancement delivery status, and value realization, and report these to the appropriate management and governance forums.

• Support compliance, audit, cybersecurity, data privacy, ISO / ISMS, access governance, and control requirements relevant to enterprise platforms within the scope of IT Services.

What you need to be great in this role:

• Bachelor’s Degree in Information Technology, Computer Science, Engineering, Business, Management, Industrial Engineering, or a related field. A Master’s Degree or postgraduate qualification is preferred.

• Minimum of 10+ years of relevant experience in enterprise platform management, IT service delivery, application support, platform governance, business systems implementation, enterprise applications, shared services technology, or technology-enabled business transformation, with at least 5 years in a senior managerial or leadership role.

• Certifications or training in ITIL, project management, SAP, SuccessFactors, Microsoft 365 administration or adoption, ESM / ITSM platforms, enterprise architecture, cybersecurity awareness, data governance, change management, service management, ISO / ISMS, or vendor management are an advantage.