Sr. Coordinator, Enterprise Payments Exceptions

Capital One National Association; Hinoba-an; Hybrid; PHP 480,000 - 620,000; Full time

Job summary

Capital One is seeking a Senior Coordinator in Alabang to lead workflow coordination and process management for enterprise payments exceptions. You will monitor daily priorities, guide teammates, and resolve escalated issues with minimal supervision while training new functions.

Hybrid night-shift role requiring strong communication, attention to detail, and banking or customer service experience. You’ll schedule workloads, update procedures, and liaise with internal customers and vendors to

Qualifications

• Two years college level education or equivalent bank work experience.
• At least 1 year experience with Microsoft Office or Google Suite.
• Strong attention to detail and with good judgment.
• At least 2 years of customer service or banking experience.
• Ability to manage and prioritize tasks to meet deadlines.
• Proficient verbal and written communication skills, with the ability to collaborate effectively with peers.
• Amenable to work in Alabang.

Responsibilities

• Demonstrate strong communication skills by representing the department in meetings with various parties across the bank and vendors to resolve items/complex cases timely and accurately.
• Expected to maintain SME knowledge of processes and support production work to maintain workflow and meet established deadlines.
• Identify procedural gaps and support initiatives to improve the process.
• Update procedures, process flows and job aids as needed.
• Schedule daily and weekly workflow for the team.
• Assists with on-the-job learning for new associates.
• Other job-related duties that may be assigned from time to time.

Skills

Attention to detail

Strong communication

Task prioritization

Verbal and written communication

Customer service experience

Banking experience

Autonomy

Education

Two years college education or equivalent

Tools

Microsoft Office

Google Suite

Check payment processing (Level 2)

Job description

Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila) Sr. Coordinator, Enterprise Payments Exceptions

Summary:

Responsible for planning, organizing and exercising leadership around the coordination of workflow and process management related activities. This role will coordinate and monitor the daily workflow in accordance with policies and procedures while maintaining effectiveness and efficiency. Responsible for providing fellow team members and internal customers with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes with minimal supervision. The Senior Coordinator will act as the main trainer for new functions and associates in the department.

Returns and Exceptions:

Responsible for planning, organizing and exercising leadership around the coordination of workflow and process management related activities. This role will coordinate and monitor the daily workflow in accordance with policies and procedures while maintaining effectiveness and efficiency. Responsible for providing fellow team members and internal customers with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes with minimal supervision. The Senior Coordinator will act as the main trainer for new functions and associates in the department.

Work Set up:

Hybrid ; Night Shift

General Responsibilities :

Returns and Exceptions

• Demonstrate strong communication skills by representing the department in meetings with various parties across the bank and vendors to resolve items/complex cases timely and accurately
• Expected to maintain SME knowledge of processes and support production work to maintain workflow and meet established deadlines.
• Identify procedural gaps and support initiatives to improve the process
• Update procedures, process flows and job aids as needed
• Schedule daily and weekly workflow for the team.
• Assists with on-the-job learning for new associates
• Other job-related duties that may be assigned from time to time

Basic Qualifications:

• Two (2) years college level education or equivalent bank work experience
• At least 1 year experience with Microsoft Office or Google Suite
• Strong attention to detail and with good judgment
• At least 2 years of customer service or banking experience
• Ability to manage and prioritize tasks to meet deadlines
• Proficient verbal and written communication skills, with the ability to collaborate effectively with peers
• Amenable to work in Alabang

Preferred Qualifications:

• Minimum of two (2) years experience handling financial accounts
• Experience in Level 2 or moderately complex check payment processing
• Ability to work autonomously with minimal supervision

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.