Senior Insights & Quality Analyst

Concentrix; Makati; Sur place; PHP 600 000 - 800 000; Plein temps

Résumé du poste

Concentrix in Metro Manila is seeking a Strategic Insight & Process Improvement Analyst to collaborate with internal and client teams, understand business strategies, and identify opportunities to streamline processes. You will manage analytics projects, perform data analysis, develop KPI reports, and ensure quality assurance while maintaining clear communication with stakeholders.

The role emphasizes teamwork, accountability, and continuous improvement to deliver measurable value for clients

Qualifications

• Bachelor’s degree with 2–4 years of experience in analysis, QA, and KPI management.
• Strong analytical skills and ability to generate actionable insights.
• Excellent communication and quality assurance capabilities.

Responsabilités

• Collaborate with internal and client teams to understand strategies and processes.
• Manage and scope analytical projects, perform data analysis, and provide recommendations.
• Create KPI-focused reports and present findings to stakeholders.
• Drive continuous quality improvements and ensure customer satisfaction.

Connaissances

Analytical thinking

Insightful reporting

Communication skills

Quality assurance

KPI management

Formation

Bachelor's degree

Outils

Microsoft Office

Python

SQL

AI tools

Description du poste

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Job Description Overview:

Strategic Insight & Process Improvement:

Collaborate with internal and client teams to understand business strategies and environments. Identify opportunities and enhance processes to tackle business challenges.

Project Management, Analysis, & Quality Assurance:

Manage and scope analytical projects, conduct data analysis, and provide actionable recommendations for improvement and value realization. Perform quality assurance to ensure standards and compliance are met.

Communication, Data Utilization, & Insightful Reporting:

Maintain effective communication with stakeholders, present findings to all levels, and leverage data for insight-driven decision-making. Develop insightful reports that highlight key performance indicators (KPIs) and business insights.

Teamwork, Accountability, & Quality Improvement:

Promote a culture of innovation and continuous improvement. Coordinate with team members to implement solutions, ensure client satisfaction, and drive quality improvements.

Requirements:

• Bachelor’s degree with 2-4 years of relevant experience in analysis, quality assurance, and KPI management.
• Strong analytical skills, including a knack for insightful reporting and expertise in Microsoft Office.
• Ability to adapt to changing business needs and work independently.
• Excellent communication, problem-solving, and quality assurance skills.

Preferred:

• Exposure to Python, SQL, AI tools.
• Familiarity with Six Sigma or similar methodologies.