SQL Specialist

RecruitNest Consulting; Taguig; On-site; PHP 334,800 - 558,000; Full time

Job summary

RecruitNest Consulting is seeking a skilled SQL Specialist to join a technical support team based in McKinley Hill, Taguig City. You will provide advanced support for cloud-based SaaS platforms, help clients troubleshoot application issues, and ensure high customer satisfaction.

Ideal candidates should hold a Bachelor's degree in IT or a related field, have at least 1 year of SQL experience, and be familiar with API support. The role requires excellent communication skills and a willingness to work onsite on a shifting schedule.

Qualifications

• 1+ years of hands‑on SQL experience, with exposure to API support/integration.
• Experience supporting SaaS products is a big plus.
• Ability to write and execute SQL queries for troubleshooting and data analysis.

Responsibilities

• Provide technical support for cloud-based SaaS applications.
• Investigate, troubleshoot, and resolve API-related issues.
• Write and execute SQL queries to analyze data.

Skills

SQL experience

API support knowledge

Interpersonal skills

Communication skills

Education

Bachelor's Degree in Computer Science or related field

Job description

Job Expectations

• Position Type: Experienced - Associate
• Employment Type: Full-Time, Permanent (Direct Hire)
• Work Setup & Location: Fully Onsite - McKinley Hill, Taguig City
• Work Schedule: Weekdays; Night/Rotating Shift
• Industry: BPO (SaaS)

About the Job

We are looking for a SQL Specialist to join our client's technical support team and provide advanced support for cloud-based SaaS platforms. In this role, you will troubleshoot application issues, analyze backend data using SQL, and assist clients in resolving technical concerns, including API-related issues. You will work closely with internal teams and customers to ensure system reliability, deliver excellent support, and maintain a high level of customer satisfaction.

Key Responsibilities

• Provide technical support for cloud-based SaaS applications and platforms.
• Investigate, troubleshoot, and resolve application, system, and API-related issues.
• Write and execute SQL queries to analyze data and resolve backend concerns.
• Monitor, diagnose, and elevate complex technical issues when necessary.
• Support API connectivity issues, including GET/POST requests, authorization, and response validation.
• Collaborate with internal teams to identify root causes and implement solutions.
• Document troubleshooting steps, resolutions, and support activities accurately.
• Assist clients with product-related inquiries and technical concerns.
• Ensure timely resolution of tickets while meeting service level agreements (SLAs).
• Maintain a strong understanding of SaaS products, platform functionality, and API integrations.

Qualifications

• Bachelor's Degree in Computer Science, Information Technology, or related field.
• 1+ years of hands‑on SQL experience, with exposure to API support/integration.
• Experience supporting SaaS (Software-as-a-Service) products or platforms is a big plus.
• Ability to write and execute SQL queries for troubleshooting and data analysis.
• Basic understanding of APIs, HTTP methods, and authorization concepts is an advantage.
• Excellent interpersonal and communication (written & verbal) skills.
• Willing to work onsite in McKinley Hill, Taguig City.
• Willing to work on a shifting schedule.
• Can start immediately, if possible.