SaaS SQL Support Specialist | Onsite in Taguig

RecruitNest Consulting; Philippines; On-site; PHP 400,000 - 600,000; Full time

Job summary

RecruitNest Consulting is seeking a SQL Specialist to join their client's technical support team in Taguig City. The role involves providing support for cloud-based SaaS platforms, troubleshooting application issues, and analyzing backend data using SQL.

The ideal candidate should possess a Bachelor's Degree in Computer Science and have at least 1 year of SQL experience. There will be opportunities to collaborate with internal teams and ensure high levels of customer satisfaction.

Qualifications

• 1+ years of hands-on SQL experience, with exposure to API support/integration.
• Experience supporting SaaS products or platforms is a big plus.
• Ability to write and execute SQL queries for troubleshooting and data analysis.

Responsibilities

• Provide technical support for cloud-based SaaS applications and platforms.
• Investigate, troubleshoot, and resolve application, system, and API-related issues.
• Write and execute SQL queries to analyze data and resolve backend concerns.

Skills

SQL experience

API support

SaaS products knowledge

Communication skills

Education

Bachelor's Degree in Computer Science or related field

Job description

Job Expectations:

• Position Type: Experienced - Associate
• Employment Type: Full-Time, Permanent (Direct Hire)
• Work Setup & Location: Fully Onsite - McKinley Hill, Taguig City
• Work Schedule: Weekdays; Night/Rotating Shift
• Industry: BPO (SaaS)

About the Job:

We are looking for a SQL Specialist to join our client's team and provide advanced support for cloud-based SaaS platforms. In this role, you will troubleshoot application issues, analyze backend data using SQL, and assist clients in resolving technical concerns, including API-related issues. You will work closely with internal teams and customers to ensure system reliability, deliver excellent support, and maintain a high level of customer satisfaction.

Key Responsibilities:

• Provide technical support for cloud-based SaaS applications and platforms.
• Investigate, troubleshoot, and resolve application, system, and API-related issues.
• Write and execute SQL queries to analyze data and resolve backend concerns.
• Monitor, diagnose, and escalate complex technical issues when necessary.
• Support API connectivity issues, including GET/POST requests, authorization, and response validation.
• Collaborate with internal teams to identify root causes and implement solutions.
• Document troubleshooting steps, resolutions, and support activities accurately.
• Assist clients with product-related inquiries and technical concerns.
• Ensure timely resolution of tickets while meeting service level agreements (SLAs).
• Maintain a strong understanding of SaaS products, platform functionality, and API integrations.

Qualifications:

• Bachelor's Degree in Computer Science, Information Technology, or related field.
• 1+ years of hands-on SQL experience,with exposure to API support/integration.
• Experience supporting SaaS (Software-as-a-Service) products or platforms is a big plus.
• Ability to write and execute SQL queries for troubleshooting and data analysis.
• Basic understanding of APIs, HTTP methods, and authorization concepts is an advantage.
• Excellent interpersonal and communication (written & verbal) skills.
• Willing to work onsite in McKinley Hill, Taguig City.
• Willing to work on a shifting schedule.
• Can start immediately, if possible.

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