Speedboat Operations Lead & Guest Experience Captain

Filinvest Group; Hinoba-an; Hybrid; PHP 350,000 - 480,000; Full time

Job summary

Filinvest Hospitality, Inc. is seeking a Boat Captain to oversee speedboat operations, ensure safety, and supervise Boat Crew and Attendants. You will manage loading, guest services, and coordination with airport and concierge teams in a luxury resort setting.

The role requires ensuring vessel safety, navigation, and daily operational efficiency, with emphasis on guest satisfaction and adaptability to guest needs in a resort environment.

Qualifications

• College level or any 4 year degree course.
• At least 5 years relevant experience.
• Relevant experience in a hotel setting is an advantage.
• Knowledge in speedboat maintenance.
• Able to speak and converse in English.
• Preferably with boat captain 1 or 2 license.

Responsibilities

• Develop and implement strategies to achieve employee satisfaction index goals.
• Create and maintain a positive work environment.
• Develop employees to maximize potential and prepare them for future growth opportunities through counseling and development programs.
• Orient and train qualified employees.
• Conduct regular employee meetings and counseling sessions.
• Monitor, communicate, and evaluate employee performance standards on a timely basis.
• Monitor the level of customer satisfaction within the Concierge section.
• Analyze customer feedback regarding service quality and operational efficiency.
• Practice flexibility and creativity in handling special guest requests and concerns.
• Maximize guest satisfaction and encourage repeat business.
• Ensure safe and efficient loading and unloading of guests, luggage, and personal belongings.
• Coordinate closely with airport representatives regarding guest arrivals.
• Coordinate with Guest Relations Officers in welcoming arriving guests.
• Ensure safe guest handling and transfer during speedboat operations.
• Oversee overall speedboat operations.
• Conduct mandatory safety briefings before departure.
• Serve as the person primarily responsible for vessel safety, navigation, seaworthiness, cleanliness, and passenger welfare.
• Ensure all boat safety equipment is operational and available.
• Prepare life jackets, scented cold towels, bottled water, and umbrellas before every shift.
• Ensure compliance with maritime safety regulations and company standards.
• Maintain knowledge of island attractions, destinations, and local information.
• Assist guests with inquiries related to island activities and services.
• Maintain updated flight schedule information and communicate changes promptly to guests.
• Conduct regular checks of safety equipment.
• Ensure vessel cleanliness at the end of each day.
• Supervise the personal grooming and appearance of Boat Attendants and Crew.
• Ensure proper filing and maintenance of Boat Captain log sheets.
• Ensure proper scheduling and dispatch of resort shuttle and boat services based on flight arrivals, departures, and operational requirements.
• Coordinate closely with the Head Concierge and Concierge Supervisor.
• Ensure proper and regular maintenance of the speedboat.

Skills

Leadership

Customer service

Safety awareness

English proficiency

Crew supervision

Education

College degree or higher

Job description

Filinvest Hospitality, Inc. is seeking a Boat Captain to oversee speedboat operations, ensure safety, and supervise Boat Crew and Attendants. You will manage loading, guest services, and coordination with airport and concierge teams in a luxury resort setting.

The role requires ensuring vessel safety, navigation, and daily operational efficiency, with emphasis on guest satisfaction and adaptability to guest needs in a resort environment.