Specialist, HR Operations (People Experience)

GrabTaxi Holdings Pte. Ltd.; Pasig; On-site; PHP 558,000 - 781,200; Full time

Benefits offered by this job

Term Life Insurance

Medical Insurance

Flexible work arrangements

Parental leave

Birthday leave

Volunteer leave

Job summary

GrabTaxi Holdings Pte. Ltd. is seeking an HR Operations Manager to oversee employee lifecycle operations at their Pasig office. The role involves improving HR processes, supporting benefits programs, and enhancing employee experience through data-driven insights.

The ideal candidate will have at least 3 years of HR operations experience in the Philippines, familiarity with local labor laws, and strong analytical skills. Grab offers global benefits including medical insurance and flexible work arrangements.

Qualifications

• At least 3 years of in-house HR operations experience.
• Familiarity with Philippines labour regulations and statutory processes.
• Proven ability to execute with a customer-centric mindset.

Responsibilities

• Manage the employee lifecycle operations for the Philippines Grab office.
• Support the Regional Benefits team in launching new programs.
• Build operational rigour and identify scalable process improvements.

Skills

HR operations experience

Data analysis skills

Customer-centric mindset

Process excellence

Change management

Experience with AI tools

Job description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Get to Know the Team

The People Experience team is a small but collaborative group is committed to building a forward-looking and future-ready people function at Grab. Our focus is on delivering top-notch benefits programmes that enhance employee well-being and satisfaction.

Get to Know the Role

Reporting to the Manager, People Experience, you will help operationalise HR processes, scale them, and ensure the employee experience remains at the forefront. You will manage day-to-day operations and act as the face of Pops (People Operations), known for your passion in out-serving employees and managers. You will be based onsite at Grab's office in Exquadra Tower, Philippines.

The Critical Tasks You Will Perform

• Manage the employee lifecycle operations for the Philippines Grab office, ensuring on-time delivery of services.
• Track and use data to ensure process effectiveness and improvements
• Support the Regional Benefits team in the launch of new benefit programmes locally
• Collaborate with cross-functional teams to enhance employee experience and ensure data integrity in HR systems.
• Build operational rigour, identify scalable process improvements, and ensure compliance and governance around data in our systems and in HR processes.
• Be an advisor to stakeholders, offering creative yet simple solutions for HR processes and addressing complex challenges for Philippines Grabbers

What Essential Skills You Will Need

• At least 3 years of in-house HR operations experience, with familiarity in Philippines labour regulations and statutory processes (SSS, Pag Ibig, Philhealth, BIR regulatory submissions)
• Strong data analysis skills to identify trends and improve processes.
• Proven ability to execute with a customer-centric mindset and navigate ambiguity effectively.
• Experience in process excellence (e.g. six sigma) and change management.
• Ability to multitask, manage projects independently, and deliver engaging presentations.
• Experience engaging with AI tools and emerging technologies to enhance productivity, improve workflows, and contribute new ideas

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.