Specialist, HR Operations (People Experience)

Grab; Pasig; On-site; PHP 469,000 - 781,000; Full time

Benefits offered by this job

Term Life Insurance

Medical Insurance

GrabFlex

Parental leave

LASA volunteering leave

Job summary

Grab is seeking a Specialist, HR Operations (People Experience) to manage day-to-day HR operations for the Philippines office and ensure a smooth employee experience. You will handle data-driven process improvements and support local benefits launches, reporting to the Manager, People Experience.

You will work onsite at Grab's Exquadra Tower office in the Philippines, collaborating with cross-functional teams to maintain data integrity while addressing complex HR challenges for Grabbers in the

Qualifications

• At least 3 years of in-house HR operations experience.
• Familiarity with Philippines labour regulations and statutory processes (SSS, Pag-IBIG, Philhealth, BIR).
• Experience using data to improve HR processes and outcomes.
• Ability to work with AI tools to enhance productivity and workflows.

Responsibilities

• Manage day-to-day HR operations for the Philippines Grab office.
• Track data to measure process effectiveness and drive improvements.
• Support regional Benefits team with local program launches.
• Collaborate with cross-functional teams to ensure data integrity in HR systems.
• Build scalable processes and ensure governance around HR data.

Skills

HR operations

Data analysis

Customer focus

Process excellence

Change management

Multitasking

Presentations

AI tools

Tools

HRIS

Job description

Specialist, HR Operations (People Experience)

• Full-time

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Get to Know the Team

The People Experience team is a small but collaborative group is committed to building a forward-looking and future-ready people function at Grab. Our focus is on delivering top-notch benefits programmes that enhance employee well-being and satisfaction.

Get to Know the Role

Reporting to the Manager, People Experience, you will help operationalise HR processes, scale them, and ensure the employee experience remains at the forefront. You will manage day-to-day operations and act as the face of Pops (People Operations), known for your passion in out-serving employees and managers. You will be based onsite at Grab's office in Exquadra Tower, Philippines.

The Critical Tasks You Will Perform

• Manage the employee lifecycle operations for the Philippines Grab office, ensuring on-time delivery of services.
• Track and use data to ensure process effectiveness and improvements
• Support the Regional Benefits team in the launch of new benefit programmes locally
• Collaborate with cross-functional teams to enhance employee experience and ensure data integrity in HR systems.
• Build operational rigour, identify scalable process improvements, and ensure compliance and governance around data in our systems and in HR processes.
• Be an advisor to stakeholders, offering creative yet simple solutions for HR processes and addressing complex challenges for Philippines Grabbers

What Essential Skills You Will Need

• At least 3 years of in-house HR operations experience, with familiarity in Philippines labour regulations and statutory processes (SSS, Pag Ibig, Philhealth, BIR regulatory submissions)
• Strong data analysis skills to identify trends and improve processes.
• Proven ability to execute with a customer-centric mindset and navigate ambiguity effectively.
• Experience in process excellence (e.g. six sigma) and change management.
• Ability to multitask, manage projects independently, and deliver engaging presentations.
• Experience engaging with AI tools and emerging technologies to enhance productivity, improve workflows, and contribute new ideas

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.

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