Specialist, Customer Fulfilment (Data Centre)

Bridge Data Centres Malaysia Sdn Bhd; Santo Niño 1st; On-site; PHP 240,000 - 360,000; Full time

Job summary

Bridge Data Centres Malaysia Sdn Bhd is seeking a Specialist, Customer Fulfilment to serve as the primary liaison between customers and internal teams, ensuring a seamless experience from enquiry through service delivery and ongoing support. You will work with Sales, Operations, and Technical teams to support RFQs, onboarding, pricing, and daily fulfilment activities.

The role requires a diploma or bachelor’s degree and 1–3 years of related experience, with strong communication and

Qualifications

• Strong communication and interpersonal skills.
• Detail-oriented with strong organizational abilities.
• Resourceful and proactive with the ability to work independently.
• 1–3 years of experience in customer service, sales support, or admin roles is advantageous.

Responsibilities

• Act as the primary liaison for customers before and after service delivery.
• Coordinate customer requests ensuring timely responses and resolutions.
• Support RFQs, quotations, proposals, and customer documentation.
• Collaborate with Operations, Finance, and Technical teams for pricing and costing exercises.
• Maintain records of customer interactions, quotations, and fulfilment activities in CRM systems.
• Prepare customer reports, presentations, and meeting materials as required.
• Assist with onboarding activities for new customers and service setup.
• Support contract administration, amendments, and renewal activities.

Skills

Communication

Interpersonal skills

Detail-oriented

Education

Bachelor's or Diploma in Business/Engineering/Operations Management/Communications

Job description

The Specialist, Customer Fulfilment serves as the primary liaison between customers and internal teams, ensuring a seamless experience from enquiry through service delivery and ongoing support. Working closely with Sales, Operations, and Technical teams, the role supports RFQs, costing exercises, customer onboarding, and day-to-day customer fulfilment activities.

Key responsibilities

Act as the primary point of contact for customers before and after service delivery.

Coordinate customer requests and enquiries, ensuring timely responses and resolution.

Support the preparation of RFQs, quotations, proposals, and customer documentation.

Work with Operations, Finance, and Technical teams to support pricing and costing exercises.

Track customer requirements and ensure commitments are communicated and delivered internally.

Coordinate onboarding activities for new customers, including documentation, access requests, and service setup.

Facilitate communication between customers and internal teams throughout the customer lifecycle.

Support contract administration, service amendments, and renewal activities.

Maintain accurate records of customer interactions, quotations, and fulfilment activities within CRM systems.

Prepare customer reports, presentations, and meeting materials as required.

About you

Diploma or Bachelor's Degree in Business, Engineering, Operations Management, Communications, or a related discipline.

1 to 3 years of experience in customer service, sales support, account coordination, fulfilment, or administrative support will be advantageous.

Strong communication and interpersonal skills with the confidence to engage customers and internal stakeholders.

Detail-oriented with strong organizational and multitasking abilities.

Resourceful, proactive, and able to work independently in a fast-paced environment.