SPECIAL ACCOUNTS OFFICER

Metrobank; Pasay; On-site; PHP 480,000 - 720,000; Full time

Job summary

Metrobank in Pasay City seeks a Special Accounts Officer to manage an assigned consumer loan portfolio, perform collections, and coordinate repayment arrangements to update accounts.

The role requires at least 2 years in collections, familiarity with banking processes, and willingness to report onsite 100%. You will support the Credit Operations Group with reports and procedural reviews.

Qualifications

• Bachelor’s degree holder, preferably in business.
• Experience in Collections / Credit / Risk Management; knowledge of banking/credit card processes beneficial.
• At least 2 years experience in collections; on-site reporting required.

Responsibilities

• Monitors the performance of assigned consumer loan portfolio and conducts collection activities as needed.
• Obtains client commitment for repayment or short-term arrangements; negotiates settlements.
• Prepares and presents IOL proposals and internal reports as required.
• Performs related functions within the unit.

Skills

Collections experience

Credit risk management

Banking processes knowledge

Education

Bachelor's degree in business or related field

Tools

Automated dialer system

Vendor management

Job description

Job Description:

Be #InGoodHands with Metrobank!

Here at Metrobank, we dont simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobanks strong heart for the community, you have the chance to give back and make worthwhile contributions to our nations economic and social development. With Metrobank, a meaningful life is within your reach!

Position Title: Special Accounts Officer

Specific duties and Responsibilities:

• Monitors the performance of his/her assigned consumer loan portfolio, performing collection activities as needed.
• Obtain client’s commitment to fully pay the unpaid amortization/ payment deficiency, or propose short-term repayment arrangements with clients that will eventually result in the full updating of account.
• Conducts last ditch collection negotiations, securing payment commitment before legal action proceeds. Obtain information regarding the client’s present background/ financial condition/capacity to pay; then based on assessment, facilitate staggered settlement arrangement, voluntary surrender, account buyback, or SAMD/RASD/PSB endorsement, as applicable.
• Conducts oversight of SAA activities and ensures that assigned tasks are carried out expediently.
• Reviews Special Instruction Sheets (SIS), Statement of Accounts (SOAs), application of payments, and other similar memoranda prepared by SAA.
• Prepares and presents IOL proposals requiring Management approval including but not limited to waiver of penalty charges, moratorium/loan amendment requests, withdrawal of accounts endorsed to Legal, etc., as applicable.
• Prepares various internal reports, as may be needed to support the unit’s core collections functions.
• Performs other related functions that may be assigned from time to time.

Qualitifications:

• Bachelor’s degree holder; preferably graduate of business course

• Relevant experience in Collections / Credit / Risk Management. Knowledge in bank and credit card processes and systems are preferable. Knowledge in automated dialer system and vendor management are highly advantageous.
• At least 2 years experience in collections, preferably from a credit card company or bank
• Willing to report onsite 100%

Other Details:

Rank:Rank and File

Unit:Consumer Business Sector / Credit Operations Group / Collections and Recoveries Division

Location:Pasay City