Head, Backend Collections Unit

Metrobank; Pasay; On-site; PHP 1,000,000 - 1,800,000; Full time

Job summary

Metrobank is seeking a Head of Backend Collections Unit to lead the Recoveries Managers, supervise the team, and ensure agency targets are met while controlling delinquencies.

You will implement strategic collection actions, oversee vendor relationships, and drive performance across the Philippines, balancing risk with revenue goals.

Qualifications

• Bachelor’s degree holder, preferably business.
• 5+ years of collections or recoveries experience.
• 2+ years people management experience.
• Willing to travel within the Philippines.

Responsibilities

• Manage Recoveries Managers and ensure agency targets are met.
• Oversee day-to-day operations of Non-WO segments and implement sound strategies.
• Act as vendor manager for Recoveries, coordinate reviews and scorecards.
• Maximize collection by guiding payment arrangements and evaluating potential litigation.
• Perform other duties as assigned.

Skills

People management

Vendor management

Collections

Strategic planning

Stakeholder management

Education

Bachelor's degree in Business

Job description

Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach!

Position Title: Head, Backend Collections Unit

Job Summary

• The jobholder is tasked to manage and supervise the Recoveries Managers and ensure that agencies’ targets are met as well as to control balances and delinquency of the of non written-off accounts. He/She provides appropriate strategies to drive and sustain improvement and to achieve collection goals by maintaining flows within desired parameters. Ensures adherence to the existing Collection policies and procedures as well as provisions promulgated by other regulatory bodies

Specific Duties & Responsibilities

• Identify the problem areas in the operational aspect of the Non-WO segments and provide recommended actions aimed at minimizing credit losses to AVP Recoveries.
• Act as the vendor manager for the Recoveries unit and facilitate all accreditation and performance related tasks which will include SSG initiated annual reviews, business unit’s annual reviews, and DCAs quarterly scorecard preparation.
• Oversee the day to day operations of the NWO segments and ensure that sound strategies are placed in order to attain performance metrics. (20%) Supervise Recoveries Managers and Recoveries Specialist, ensuring that:

Agency targets are met;

Accounts under litigation are properly handled as evidenced by court case updates;

Results of collection efforts and payments of all accounts endorsed to the collection agencies are strictly monitored with periodic reports being transmitted to collection agencies

• Maximize collection/recovery by assisting customers in drawing and finalizing payment arrangements, as much as possible, with no incidence of default in payment
• Implement litigation to achieve maximum collection effect by evaluating accounts which can potentially go into litigation, and identifying and recommending which cases should be filed based on relevant circumstances of each case
• Perform other functions which may be assigned from time to time.

Qualifications

• Bachelor’s degree holder; preferably graduate of business course
• At least 5 years of collections experience in recoveries preferably from credit card company, bank or collection agencies
• At least 2 years people management experience preferably handling cards collection recoveries team
• Can travel to various locations within the Philippines when needed

Other Details

Rank: Junior Officer

Unit: Consumer Business Sector / Credit Operations Group / Collections and Recoveries Division