Customer Service Specialist | Alabang, Muntinlupa

Infosys BPM Philippines; Muntinlupa; On-site; PHP 335,000 - 469,000; Full time

Job summary

Infosys BPM Philippines is hiring for an onsite Customer Support Specialist to assist customers via calls, emails, and chats, delivering timely resolutions according to SOPs.

We welcome graduates from any field with strong English communication. The role requires night shifts in Alabang, Muntinlupa, and adherence to regulatory policies; pure work-from-home or hybrid arrangements are not offered.

Qualifications

• Fluent in English (speaking, writing and reading).
• Graduate from any degree; undergraduates considered with compensatory BPO experience.

Responsibilities

• Assist customers primarily through calls, with email and chat as needed, resolving issues per SOPs.
• Research and due diligence to resolve concerns and identify product/service opportunities.
• Navigate multiple online applications and stay informed about financial products.
• Meet KPIs and SLAs while maintaining high customer satisfaction.
• Adhere to processes, policies, and regulatory requirements.
• Perform ad-hoc tasks based on business needs.

Skills

English fluency

Education

Any degree

Job description

Be a #KaInfoscion and become an ambassador of our core values - CLIFE+S; Client Value, Leadership by Example, Integrity and Transparency, Fairness, Excellence and Stewardship.

Overview of the role but not limited to:

• Assist customers primarily through calls, with channels such as email and chat depending on business needs, and provide timely and appropriate resolutions following established SOPs.
• Research and perform due diligence to resolve customer concerns, provide accurate information, and identify opportunities to recommend relevant products and services.
• Navigate multiple online applications and maintain knowledge of financial and banking products and services to effectively assist customers.
• Meet program-specific KPIs and SLAs while ensuring a high level of customer satisfaction.
• Adhere to established processes, policies, procedures, and applicable regulatory and legal requirements.
• Perform assigned tasks and ad-hoc responsibilities based on business needs.

Requirements:

• Graduate of any degree; undergraduates are encouraged to apply with compensatory BPO experience.
• Excellent communication skills and fluency in speaking, writing, and reading English.
• Willing to work 100% onsite in Alabang, Muntinlupa.
• Willing to work on night shifts, shifting schedules, weekends, holidays, and split offs as necessary.
• We would gladly accept all applications, but we DO NOT offer roles for a permanent Work-From-Home setup, hybrid work setup, fixed dayshift schedules, fixed working schedules, fixed weekends off, or pure non-voice. Any such arrangements, if applicable, will be based on internal business decisions and specific requirements.
• Our office is located at 11/F Axis Tower 2, Northgate Cyberzone, Alabang, Muntinlupa

We value Diversity, Equity, and Belongingness and is committed to the principles of being an equal employment employer. Therefore, Infosys complies with all applicable laws prohibiting discrimination or harassment against any applicant or employee. This prohibition includes without limitation discrimination or harassment based on color, gender, national origin, religion, creed, disability, covered veteran status, genetic information, sexual orientation, gender identity, pregnancy, childbirth or related medical conditions, marital status, citizenship status, ancestry, and any other personal characteristic protected by applicable law. This also applies to all personnel actions, including but not limited to recruitment, hiring, placement, promotion, transfer, separation, compensation, benefits, training, and education.