Solutions Engineer (Pre-sales)- HCI

Microgenesis; Mandaluyong; On-site; PHP 400,000 - 700,000; Full time

Job summary

Microgenesis seeks a Solutions Engineer/SDI Engineer to work with customers, understand technical needs, and propose tailored solutions. You will design networks, deliver proofs-of-concept, and guide projects through sales and implementation while collaborating with multiple teams.

The role requires hands-on experience with networking, security, virtualization, and storage, plus strong communication and willingness to travel as needed. Training and certifications are expected.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Electronics and Communications Engineering or related field
• At least 1 year experience in a solutions engineering, pre-sales engineering, or similar role
• Strong technical background with hands-on experience in relevant technologies and platforms

Responsibilities

• Collaborate with Sales teams to identify and qualify opportunities, understand customer requirements, and propose effective solutions.
• Collaborate with BSMs, Distributors, and Principals to create tailored Bills of Materials for projects.
• Conduct detailed technical presentations and demonstrations to showcase capabilities of products and services.
• Create Network Design/Architecture based on customer requirements.
• Develop and deliver proof-of-concept projects to demonstrate feasibility and value.
• Provide technical guidance throughout the sales cycle, including responding to RFPs and RFIs.
• Coordinate with BTSG and TSD to ensure viability and alignment with offerings.
• Communicate with teams to ensure timely updates and collaboration.
• Assist implementation team to ensure smooth hand-over and customer satisfaction.
• Stay updated with industry trends and emerging technologies.
• Complete required product training and certifications.
• Identify and resolve technical issues within assigned accounts at all stages.
• Submit reports to Senior Technical Manager / AVP / VP
• Support the broader sales team as needed

Skills

Firewall

Switches

Wireless

Load Balancers

Web App Firewall

EDR

Servers & Storage

Hyperconverged Infra

Technical Presentation

Education

Bachelors in IT/CS/EC

Tools

Networking gear

Virtualization

Job description

The Solutions Engineer/ Systems Design Integration (SDI) Engineer will play a critical role in the sales and implementation process, working closely with customers to understand their technical needs and provide tailored solutions that Microgenesis caters and addresses customers' requirements and challenges. This role requires high technical expertise, business acumen, and excellent communication skills.

I.Duties and Responsibilities

• Collaborate with Sales teams to identify and qualify opportunities, understand customer requirements, and propose effective solutions.
• Collaborate with Business Solutions Managers (BSMs), Distributors, and Principals to create tailored fit Bills of Materials for every project.
• Conduct detailed technical presentations and demonstrations to showcase the capabilities and benefits of our products and services.
• Create Network Design/Architecture based on customer requirements.
• Develop and deliver proof-of-concept projects to demonstrate the feasibility and value of proposed solutions.
• Provide technical guidance and support throughout the sales cycle, including responding to RFPs, RFIs, and technical inquiries.
• Work and collaborate with the Business Technology System Group (BTSG) and Technical Support Department (TSD) and other related teams/units, including product development and engineering, to ensure proposed solutions are viable and align with the company's offerings.
• Effectively communicate with team members, stakeholders, and other departments to ensure timely updates, efficient resolution of issues, and seamless collaboration across departments.
• Collaborate closely with the implementation team to facilitate a smooth hand-over process, ultimately ensuring customer satisfaction through successful technology delivery and implementation.
• Stay up-to-date with industry trends, emerging technologies, and competitive landscape to provide informed recommendations and insights.
• Continuously enhance your expertise by successfully completing all required product training and certifications.
• Prioritize customer satisfaction by diligently identifying and resolving all technical issues within assigned accounts at every stage of the sales cycle.
• Submit a daily/weekly report to immediate supervisor (Senior Technical Manager / AVP / VP)
• Support the broader sales team and company goals in any way necessary.

II.Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Electronics and Communications Engineering or related field of study
• At least 1 year experience in a solutions engineering, pre-sales engineering, or similar role.
• Strong technical background with hands-on experience in relevant technologies and platforms (e.g., Firewall, Switches, Wireless, Load Balancers, Web Application Firewall, Endpoint Detection & Response, Servers and Storage, Hyperconverged Infrastructure, etc.).
• Excellent problem-solving skills and the ability to think strategically about customer needs and solutions.
• Outstanding verbal and written communication skills, with the ability to explain complex technical concepts to both technical and non-technical audiences.
• Ability to work independently and as part of a collaborative team environment.
• Willingness to travel as needed to meet with customers and support sales activities.
• Experience in Storage, Servers, Hyperconverged, Virtualization and Security
• Willingness to render extra hours that includes weekends and holidays