Solutions Dev And Experience Sr Specialist

Smart Communications, Inc.; Makati; Hybrid; PHP 900,000 - 1,300,000; Full time

Job summary

Smart Communications, Inc. seeks a Product Launches & Enhancements Program Manager to oversee all Enterprise Wireless product launches, enhancements, and system-related initiatives. You will coordinate strategies, manage budgets, and align resources across cross-functional teams to achieve long-term goals.

As a strategic leader, you will collaborate with network, IT, cybersecurity, and managed services teams to ensure seamless program execution and continuous improvement across product lines.

Qualifications

• Bachelor's degree in Engineering, IT, Business, or a related field.
• At least 3 years in service assurance, product operations, or cross-functional coordination in telco.
• Experience with revenue reporting systems and incident management.

Responsibilities

• Interfaces horizontally with Network, IT, Cybersecurity, and Managed Services partners for product-wide service assurance.
• Coordinates cross-functional resolution of product-wide disruptions at the earliest possible timeline.
• Ensures revenue reporting system integrity across product lines.
• Maintains the cross-functional escalation channel; tracks and reports assurance SLAs.
• Documents incidents, root causes, and resolution actions; drives preventive improvements.
• Provides dual capacity to eliminate single-point-of-failure in cross-functional resolution coverage.
• Contributes to operations and performance reviews for the assigned scope; escalates issues with recommended actions.
• Submits performance and status reports on the required cadence; maintains documentation.
• Completes timekeeping, leave, and expense filings on or before cut-off.
• Completes mandatory compliance trainings annually (Code of Conduct, Data Privacy Act, Information Security).

Skills

Revenue reporting

Incident management

Cross-functional coordination

Education

Bachelor's degree

Job description

Job Description:

Education

• Bachelor's degree in Engineering, IT, Business, or a related field.

At least 3 years in service assurance, product operations, or cross-functional coordination in telco.

Qualifications

• Experience with revenue reporting systems and incident management.

Duties And Responsibilities

• FUNCTIONAL
• Interfaces horizontally with Network, IT, Cybersecurity, and Managed Services partners for product-wide service assurance.
• Coordinates cross-functional resolution of product-wide disruptions at the earliest possible timeline.
• Ensures revenue reporting system integrity across product lines.
• Maintains the cross-functional escalation channel; tracks and reports assurance SLAs.
• Documents incidents, root causes, and resolution actions; drives preventive improvements.
• Provides dual capacity to eliminate single-point-of-failure in cross-functional resolution coverage.
• ADMINISTRATIVE
• Contributes to operations and performance reviews for the assigned scope; escalates issues with recommended actions.
• Submits performance and status reports on the required cadence; maintains documentation.
• Completes timekeeping, leave, and expense filings on or before cut-off.
• Completes mandatory compliance trainings annually (Code of Conduct, Data Privacy Act, Information Security).

The Product Launches & Enhancements Program Manager will be a strategic leader who will oversee all Enteprise Wireless Product Team's product launches, product enhancements, and all system-related initiatives and updates ensuring the team's long-term goals are achieved. Key focus points include coordinating strategies, managing budgets, and aligning resources across cross-functional teams.

• Strategic Alignment: Ensuring all underlying projects support the broader business objectives.
• Cross-Project Coordination: Managing dependencies and streamlining processes so different project teams work together efficiently without duplicating efforts.
• Resource Allocation: Strategically distributing budgets, tools, and personnel across multiple initiatives.
• Risk Management: Identifying major risks and roadblocks that could impact the entire program and establishing contingency plans.
• Stakeholder Communication: Acting as the bridge between cross-functional teams, inter-department stakeholders, and project teams to provide regular progress updates

Requirements