Senior Solutions & Experience Specialist – Product Launch

Philippine Long Distance; Philippines; On-site; PHP 900,000 - 1,800,000; Full time

Job summary

Philippine Long Distance is seeking a Solutions Dev & Experience Sr Specialist to oversee all Enterprise Wireless Product launches, product enhancements, and system initiatives. You will coordinate cross‑functional strategies, manage budgets, and align resources across teams to achieve long‑term goals.

The role emphasizes strategic leadership, risk management, and stakeholder communication within PLDT's wireless product portfolio.

Qualifications

• At least 3 years in service assurance, product operations, or cross-functional coordination in telco.
• Experience with revenue reporting systems and incident management.

Responsibilities

• Interfaces horizontally with Network, IT, Cybersecurity, and Managed Services partners for product-wide service assurance.
• Coordinates cross-functional resolution of product-wide disruptions at the earliest possible timeline.
• Ensures revenue reporting system integrity across product lines.
• Maintains the cross-functional escalation channel; tracks and reports assurance SLAs.
• Documents incidents, root causes, and resolution actions; drives preventive improvements.
• Provides dual capacity to eliminate single-point-of-failure in cross-functional resolution coverage.
• Contributes to operations and performance reviews for the assigned scope; escalates issues with recommended actions.
• Submits performance and status reports on the required cadence; maintains documentation.
• Completes timekeeping, leave, and expense filings on or before cut-off.
• Completes mandatory compliance trainings annually (Code of Conduct, Data Privacy Act, Information Security).
• The Product Launches & Enhancements Program Manager will be a strategic leader who will oversee all Enterprise Wireless Product Team's product launches, product enhancements, and all system-related initiatives and updates ensuring the team's long‑term goals are achieved. Key focus points include coordinating strategies, managing budgets, and aligning resources across cross‑functional teams.

Skills

Service assurance

Product operations

Cross-functional coordination

Education

Bachelor's degree in Engineering/IT/Business

Tools

Revenue reporting systems

Incident management

Job description

Philippine Long Distance is seeking a Solutions Dev & Experience Sr Specialist to oversee all Enterprise Wireless Product launches, product enhancements, and system initiatives. You will coordinate cross‑functional strategies, manage budgets, and align resources across teams to achieve long‑term goals.

The role emphasizes strategic leadership, risk management, and stakeholder communication within PLDT's wireless product portfolio.