Solutions Architect: Workflow Automation & Client Success

Coconut; Philippines; Remote; PHP 1,239,234 - 2,065,391; Full time

Benefits offered by this job

Competitive Salary

13th Month Pay

Paid Time Off

US Holidays Off

Maternity & Paternity Leave

Comprehensive Healthcare

Life Insurance

Mental Health Support

Milestone Gifts & Birthday Treats

Team Experiences

Stay Connected

Job summary

Coconut is seeking a Solutions Architect to join our Monday.com practice. You will collaborate with Implementation Managers to design workflows and support 10+ clients weekly, building strong relationships and ensuring efficient onboarding.

You should be hands-on with Monday.com, Make.com or Zapier, and skilled at process improvement, time management, and cross-functional communication across startup environments.

Qualifications

• 3+ years in PM/SA role or equivalent in tech services.
• 2+ years startup experience developing processes and teams.
• 1+ year hands-on with monday.com.
• Strong problem-solving across multiple projects.
• Solid business acumen in HR, recruiting, marketing, sales, customer success.
• Excellent internal communication and customer focus.
• Proficiency with Google Sheets, Docs, Slides (G Suite).

Responsibilities

• Collaborate with Implementation Managers to help manage and build 10+ monday.com clients per week.
• Identify and eliminate isolation, inefficiencies, redundancies, and silos within client processes.
• Act as primary point of contact and build strong client relationships.
• Note-taking of calls, action items and follow-up with clarity.
• Provide excellent customer service via email, video calls, and in-person meetings.
• Collaborate to design and build client workflows on monday.com.
• Research best practices among monday.com, apps marketplace, and third-party tools.
• Implement integrations and automations to optimize workflows.
• Assist clients in developing and refining processes for maximum efficiency.
• Be process-improvement oriented to drive client success.
• Be technically savvy and troubleshoot issues.
• Demonstrate strong time management to prioritize tasks.

Skills

Project management

Solutions architecture

Client relations

Time management

Communication

Tools

monday.com

Make.com

G Suite

Slack

Job description

Coconut is seeking a Solutions Architect to join our Monday.com practice. You will collaborate with Implementation Managers to design workflows and support 10+ clients weekly, building strong relationships and ensuring efficient onboarding.

You should be hands-on with Monday.com, Make.com or Zapier, and skilled at process improvement, time management, and cross-functional communication across startup environments.