Solutions Architect: Workflow Automation & Client Success

Coconut

Philippines

Remote

PHP 1,239,234 - 2,065,391

Full time

14 days+
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Benefits offered by this job

Competitive Salary
13th Month Pay
Paid Time Off
US Holidays Off
Maternity & Paternity Leave
Comprehensive Healthcare
Life Insurance
Mental Health Support
Milestone Gifts & Birthday Treats
Team Experiences
Stay Connected

Job summary

Coconut is seeking a Solutions Architect to join our Monday.com practice. You will collaborate with Implementation Managers to design workflows and support 10+ clients weekly, building strong relationships and ensuring efficient onboarding.

You should be hands-on with Monday.com, Make.com or Zapier, and skilled at process improvement, time management, and cross-functional communication across startup environments.

Qualifications

  • 3+ years in PM/SA role or equivalent in tech services.
  • 2+ years startup experience developing processes and teams.
  • 1+ year hands-on with monday.com.
  • Strong problem-solving across multiple projects.
  • Solid business acumen in HR, recruiting, marketing, sales, customer success.
  • Excellent internal communication and customer focus.
  • Proficiency with Google Sheets, Docs, Slides (G Suite).

Responsibilities

  • Collaborate with Implementation Managers to help manage and build 10+ monday.com clients per week.
  • Identify and eliminate isolation, inefficiencies, redundancies, and silos within client processes.
  • Act as primary point of contact and build strong client relationships.
  • Note-taking of calls, action items and follow-up with clarity.
  • Provide excellent customer service via email, video calls, and in-person meetings.
  • Collaborate to design and build client workflows on monday.com.
  • Research best practices among monday.com, apps marketplace, and third-party tools.
  • Implement integrations and automations to optimize workflows.
  • Assist clients in developing and refining processes for maximum efficiency.
  • Be process-improvement oriented to drive client success.
  • Be technically savvy and troubleshoot issues.
  • Demonstrate strong time management to prioritize tasks.

Skills

Project management
Solutions architecture
Client relations
Time management
Communication

Tools

monday.com
Make.com
G Suite
Slack

Job description

Coconut is seeking a Solutions Architect to join our Monday.com practice. You will collaborate with Implementation Managers to design workflows and support 10+ clients weekly, building strong relationships and ensuring efficient onboarding.

You should be hands-on with Monday.com, Make.com or Zapier, and skilled at process improvement, time management, and cross-functional communication across startup environments.

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