Application Support Engineer | Hybrid - Mid Shift

PEAK6; Manila; Hybrid; PHP 600,000 - 1,200,000; Full time

Benefits offered by this job

Annual bonus

Training budget

Private health insurance (medical &amp

Life insurance

Flexible working hours

Hybrid schedule

Team lunches & snacks

Company recognition & rewards

Job summary

Apex Fintech Solutions is hiring a skilled Application Support Engineer to join our production support team in a hybrid Manila office. You will own escalations, drive incident response, and apply AI tooling to accelerate investigations.

The role requires 3+ years in application support, 2+ years in customer-facing work, and strong knowledge of networking, OS, and databases. Join a market-leading fintech culture with strong benefits.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent work experience.
• 3+ years of application support experience, preferably in financial services or trading.
• 2+ years in a customer-facing role.
• Strong fundamentals in networking, OS (Linux/Windows), and databases (MSSQL/NoSQL).
• Hands-on experience with AI coding assistants or LLM tooling.
• Ability to read and modify application code in a compiled language.

Responsibilities

• Escalation point for frontline support; own complex production issues end-to-end.
• Participate in major incident response with impact analysis and recommendations.
• Monitor system performance and availability; resolve issues before impacting clients.
• Manage production access and support configuration and change management.
• Use AI tooling to accelerate investigation and automate tasks.
• Build and maintain automations and reusable AI assets for teams.
• Validate AI outputs before reaching clients or production.
• Collaborate with development teams on fixes; mentor newer engineers.
• Create and maintain runbooks, troubleshooting guides, and knowledge base articles.

Skills

APIs & REST

Google Cloud Platform

Microservices

SQL & NoSQL

Networking

Linux/Windows

Python scripting

PowerShell scripting

AI tooling

Claude Code

Education

Bachelor's in CS/IT

Tools

Datadog

Jira

Zendesk

Confluence

PagerDuty

Job description

WHO WE ARE

Apex Fintech Solutions (Apex) powers innovation and the future of digital wealth management by building tech-forward solutions that help simplify, automate, and facilitate access to financial markets for all. Our robust suite of fintech software enables us to support clients such as Stash, Betterment, SoFi, Webull, and eToro, amongst many others; collectively, Apex powers access to the stock market for over 22+ million end customers. At Apex, we are changing how the securities industry operates by reinventing the status quo, which was manual, slow, and accessible only by the ultra-wealthy. We're digitizing and democratizing systems so that everyone has an opportunity to invest. When you're at Apex, you drive this change. You're part of a global team with a clear vision: to be the trusted technology that powers the digital economy. Our offices in Austin, Dallas, Chicago, New York, Portland, Belfast, and Manila are home to over 1,000 employees. Together, we’re shaping the future of financial innovation. Embrace change. Solve big. Win together. And be G.R.E.A.T. — grit, results, empathy, accountability, and teamwork — with Apex. We’re proud to be recognized for the innovative work we do, the purpose-driven nature of our work, and the collaborative culture we’ve created.

Here are just a few of the many awards we’ve recently received: Best Places to Work 2026, 2025, 2024, 2023- Presented by BuiltIn WealthTech of the Year 2025- Presented by US FinTech Awards The World’s Top 250 Fintech Companies 2024- Presented by CNBC

ABOUT THIS ROLE

We are seeking a skilled and customer-oriented Application Support Engineer to join our production support team.

Duties/Responsibilities

• Serve as the escalation point for frontline support, owning complex production issues end to end from triage through resolution and client communication.
• Participate in major incident response, providing impact analysis and actionable recommendations.
• Monitor system performance and availability, resolving issues before they impact clients.
• Manage production access and support configuration and change management activities.
• Use AI tooling to accelerate investigation, including log analysis, data extraction, and issue reproduction.
• Build and maintain automations and reusable AI assets that other engineers can run.
• Validate AI-generated output before it reaches a client, a ticket, or production.
• Collaborate with development teams on fixes and improvements, and mentor newer engineers on the team.
• Create and maintain runbooks, troubleshooting guides, and knowledge base articles.

Education and/or Experience

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• 3+ years of experience in application support, preferably in a financial services or trading environment.
• 2+ years in a customer-facing role.
• Strong foundational knowledge of networking, operating systems (Linux and Windows), and databases (MSSQL and/or NoSQL).
• Hands-on experience using AI coding assistants or LLM-based tooling in a professional setting.
• Ability to read and modify application code in a compiled language preferred.

Required Skills/Abilities

• Strong understanding of REST APIs, Google Cloud Platform, and microservices architecture.
• Proficiency in SQL and NoSQL databases (MSSQL, MongoDB, Postgres).
• Solid networking knowledge, including TCP/IP, DNS, and network security concepts.
• Experience with Linux and Windows operating systems.
• Strong scripting abilities in Python and PowerShell.
• Practical skill with AI coding assistants, including the ability to break a problem into a workable prompt, iterate on the output, and recognize when the tool is wrong.
• Experience with Claude Code preferred.
• Judgment about where automation pays off and where a process should stay manual.
• Excellent problem-solving and analytical skills, with the ability to troubleshoot complex technical issues.
• Strong customer service orientation and ability to communicate technical concepts to non-technical audiences.
• Experience with observability and ticketing platforms such as Datadog, Jira, Zendesk, Confluence, and PagerDuty is a plus.
• Familiarity with trading systems, financial markets, and regulatory requirements is a plus.

Work Environment

This role operates in a hybrid environment, in office 2 days per week. Amenable to work on a Mid Shift Schedule between 3PM - 12MN Manila Time.

Our Rewards

• Market-leading salary with an annual bonus.
• 20 days of vacation leave plus regular and special non-working holidays.
• Training and development budget.
• Private health insurance for medical and dental, as well as life insurance.
• Flexible working hours, parental leave, a modern city center office, and a hybrid work schedule that allows for greater flexibility by partially working from home.
• Monthly team lunch-outs, unlimited drinks and snacks, and company recognition & rewards.

EEO Statement

Apex Fintech Solutions is an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, marital status, or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics.

Disability Statement

Apex Fintech Solutions is committed to creating an inclusive and accessible workplace for all candidates, including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodations to participate in the application or interview process, please submit your request via the Candidate Accommodation Requests Form. We will work with you to provide the necessary accommodations to ensure your full participation in our hiring process.

At Apex, we aim to enable frictionless investing for everyone. Help us in our mission to democratize finance, and apply to our open roles today. At Apex, we stand for efficiency and transparency. In every office, you’ll find passionate, committed, dedicated teams driven to find smart solutions to solve our clients’ toughest challenges. We are passionate about our employees, providing the benefits and perks that elevate you, reward you, and help you give back. We provide great flexibility, a collaborative, open work space, and real potential to grow with the firm.