Software Product Specialist_1

Momentive Software; Cebu City; On-site; PHP 334,800 - 558,000; Full time

Benefits offered by this job

Medical, Dental & Optical Benefits

Flexible Planned Paid Time Off

Inclusive and Welcoming Environment

Company-Paid Life Insurance Coverage

Hazard Pay

Job summary

Momentive Software in Cebu City is seeking a dedicated Client Support Specialist to investigate and resolve client support tickets, enhancing troubleshooting skills and product knowledge. The ideal candidate will have a four‑year degree and 1-2 years of professional experience, preferably in a technical field.

This role offers a hybrid work arrangement and provides various benefits including medical, dental, optical benefits, and flexible paid time off. Join a purpose-driven culture committed to community involvement and work-life balance.

Qualifications

• 1-2 years of professional work experience, preferably in a technical and/or training field.
• Fluency in English with excellent verbal and written communication skills.

Responsibilities

• Investigate and resolve client support tickets.
• Research and implement innovative solutions.
• Deliver exceptional client support via phone and email.
• Collaborate effectively with internal teams.
• Monitor incoming support requests.
• Participate in quality assurance testing.
• Develop specialized expertise in a key component of the product.
• Create documentation and deliver training sessions.
• Other duties as assigned.

Skills

Troubleshooting skills

Technical expertise

Communication skills

Problem-solving abilities

Collaboration

Education

Four-year degree from an accredited institution

Job description

Job Description

Responsibilities

• Investigate and resolve client support tickets, developing your troubleshooting skills and product knowledge.
• Research and implement innovative solutions to meet evolving client needs, expanding your technical expertise.
• Deliver exceptional client support via phone and email, honing your communication and problem‑solving abilities.
• Collaborate effectively with internal teams, learning from experienced colleagues and contributing to project success.
• Proactively monitor incoming support requests, gaining insights into client challenges and platform performance.
• Participate in quality assurance testing, contributing to the delivery of high‑quality product releases.
• Develop specialized expertise in a key component of the Cobalt AMS platform, becoming a valuable asset to the team.
• Create user‑friendly documentation and deliver engaging training sessions, enhancing your communication and presentation skills.
• Other duties as assigned.

Qualifications

• A four‑year degree from an accredited institution.
• 1‑2 years of professional work experience, preferably in a technical and/or training field.
• Fluency in English with excellent verbal and written communication skills.

Benefits

• Medical, Dental & Optical Benefits including Dependents.
• Flexible Planned Paid Time Off and Sick Leave.
• Inclusive and Welcoming Environment.
• Purpose‑Driven Culture.
• Work‑Life Balance.
• Passionate About Community Involvement.
• Company‑Paid Life Insurance Coverage.
• Hybrid Work Arrangement.
• Hazard Pay.

EEO Statement

Momentive Software actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All persons hired will be required to verify identity, minimum age of 18, eligibility to work in the Philippines (without sponsorship), and to complete the required employment eligibility verification form upon hire.