Customer Support Representative

Momentive Software, Inc.; Cebu City; Híbrido; PHP 240 000 - 420 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, Dental & Optical Benefits (de

Flexible Paid Time Off

Hybrid Work Arrangement

Inclusive and Welcoming Environment

Resumo da oferta

Momentive Software, Inc. in Cebu City, Philippines, is seeking a Customer Service Representative to respond to inquiries via a ticket system and help customers resolve issues with care and accuracy.

You will collaborate with the team, relay feedback to management, and train customers using available knowledge base resources to ensure success with the software.

Qualificações

• High school diploma or equivalent; Bachelor's degree preferred.
• Basic knowledge of Office 365: Word, Excel, PowerPoint, Outlook.
• Strong organizational and communication skills; ability to learn new technologies.

Responsabilidades

• Respond to customer inquiries via product ticket system.
• Identify and replicate errors to aid resolution.
• Collaborate with team to provide resolutions to inquiries.
• Provide customer feedback to management in regular meetings.
• Suggest knowledge base articles to deflect tickets.
• Train customers on the product via phone and email; promote knowledge base.

Conhecimentos

Customer service

Communication

Phone etiquette

Time management

Prioritization

Tech savvy

Formação académica

High school diploma or equivalent

Bachelor’s Degree preferred

Ferramentas

Office 365

Descrição da oferta de emprego

Job DescriptionDUTIES & RESPONSIBILITIES:Provide timely responses to customer service inquiries via product ticket systemWork with customers to identify and replicate errors and defects through a variety of communications means to ensure resolutionCollaborate with team members to provide resolutions to customer inquiriesProvide customer feedback to support management through regular team meetings to ensure management keeps a pulse on customer needs and attitudes for decision making purposes.Identify recurring service requests found in your support specialty and offer knowledge base articles or other solutions to reduce ticket volume via deflection or overall elimination of the issue.Provide excellent customer service through a friendly yet empathetic tone, proactive and timely responses to maintain high customer satisfaction scoresTrain new and existing customers on the product you support through phone calls and email, as well as support the utilization of knowledge base available through the platform to ensure customer success in using the softwareMINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:· Experience:High school diploma or its equivalentBachelor’s Degree preferred1-2 years of customer service experience preferredComputer/Technical:Basic knowledge of Office 365 - Microsoft Word, Excel, PowerPoint, OutlookDemonstrate ability to learn and understand basic office software applicationsTech Savvy· Other Skills:Strong organizational skillsExcellent verbal and written communication skillsTelephone skills/etiquette; call screeningAbility to prioritize work and handle multiple tasksExcellent time management skillsAttention to detailAbility to learn new technologies.About UsMomentive Software amplifies the impact of over 20,000 purpose-driven organizations in over 30 countries, with over $11 billion raised and 55 million members served to date. Mission-driven nonprofits and associations rely on Momentive’s cloud-based software and services to address their most pressing challenges – from engaging their communities to simplifying operations and growing revenue. Designed to help organizations connect more, manage more, and ultimately expect more, Momentive's solutions are built with reliability at the core and strategically focus on fundraising, learning, events, careers, volunteering, accounting, and association management. Momentive partners with organizations that believe \"good enough\" is never enough – so they can bring on better outcomes for everyone they serve. Learn more at momentivesoftware.com .Why Work Here?At Momentive Software, we’re a team of passionate problem-solvers, innovators, and volunteers who believe in using technology to make a real difference. We dream big, support each other, and take pride in creating solutions that help our customers drive meaningful change. If you’re looking for a place where your work matters and your ideas are valued, you’ll find it here.Medical, Dental & Optical Benefits including DependentsFlexible Planned Paid Time Off and Sick LeaveInclusive and Welcoming EnvironmentPurpose-Driven CultureWork-Life BalancePassionate About Community InvolvementCompany-Paid Life Insurance CoverageHybrid Work ArrangementHazard PayMomentive Software actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.All persons hired will be required to verify identity, minimum age of 18, eligibility to work in the Philippines (without sponsorship), and to complete the required employment eligibility verification form upon hire.