Software Installation Engineer LATAM

Lunit Inc.; Mexico; On-site; PHP 3,176,847 - 4,588,779; Full time

Job summary

Lunit Inc. is seeking a Software Installation Engineer for the LATAM region, based in Mexico. You will lead installation projects, configure systems in client environments, and collaborate with Customer Success and Engineering to ensure smooth deployments.

The role requires strong English and Spanish, plus SQL and networking skills. Occasional evenings or weekend work may be required to support global customers and multi-time-zone teams.

Qualifications

• Minimum 5 years of customer contact experience, preferably in medical devices.
• Strong SQL knowledge for backups, restores, and permissions.
• IT networking experience and ability to work with customer IT departments to resolve detailed networking issues.
• Experience with Windows Server and Linux servers and Windows desktops/tablets.
• Ability to explain technical terms clearly (SSL, HTTP, VPN, DNS, DHCP, subnets, Firewalls, TCP/IP).
• Experience with remote connectivity tools and virtual machines is a plus.

Responsibilities

• Assist in pre-sales activities through direct customer interaction and information security discussions.
• Actively manage system design and process customer workflows interfacing with Lunit products.
• Process and install Lunit systems; configure systems in the client environment.
• Develop interfaces and integration components; perform end-to-end workflow testing.
• Monitor data conversions from competitors and legacy systems to Lunit software.
• Support onboarding and training of onsite IT staff; coordinate with Customer Success and Engineering.

Job description

About Lunit

From screening to research and development, Lunit is transforming how the world advances cancer detection — boldly, intelligently, and with humanity at the core.

We build trusted partnerships with clinicians, health systems, and companies worldwide to deliver validated AI solutions that enhance clinical confidence, accelerate discovery, prioritize precision care — and bring the future of cancer diagnostics within reach.

To find out how you could contribute to our mission to conquer cancer as a Software Installation Engineer for our LATAM region please read on.

Purpose

As a member of our software installation team, the Software Installation Engineer will be involved in extensive interaction with customers. This position will gather information, analyze, design, develop and map the customer’s workflow and processes as they interface and integrate multiple system components with various Lunit products.

What you’ll be doing

• Supporting our pre-sales activities, through direct customer interaction, respond to requests for technical information, including Lunit’s approaches to information security and privacy in addition to the technical implementation.
• Actively manage the system design.
• Process and install the Lunit systems.
• Configure the system in the client’s computer environment.
• Develop the interface and integration components.
• Perform functional and end-to-end workflow process testing.
• Monitor the data conversions from competitor systems into Lunit software.
• Monitor the data conversion from legacy systems to new systems.
• Support the customer onboarding process by being responsible for installing, monitoring and updating on-premises systems, including training onsite IT staff as required by the customer.
• Work directly with our customers, our Customer Success and Software Engineering teams to resolve customer impacting issues.

What you will bring to the role

• Fluency in English and Spanish required. Additional Portuguese language capability desirable.
• Minimum 5 years customer contact experience, or equivalent.
• SQL knowledge regarding backups, restores and permissions.
• IT networking experience and ability to work with customer IT departments to resolve detailed networking issues. Explaining, in technical detail, terms like SSL, HTIP, VPN, DNS, DHCP, subnets, Firewalls, switches, TCP/IP won't cause any hesitation or stumble.
• Experience with Windows Server and Linux Servers. Experience with Windows desktops and tablets.
• Experience setting up and supporting Thick clients.
• Working understanding of remote connectivity software such as SecureLink, RDP, Citrix, and Cisco VPN.
• At least 5 years technical customer service in the medical device industry. An understanding of terms like Modalities, DICOM, PACS, HL7 and RIS.
• A willingness to periodically work scheduled evenings or weekends.
• Ability to work with teams in different time zones and diverse geographic locations including Latin America, United States, New Zealand and South Korea.
• Experience with configuring virtual machines preferable.
• Experience with administering Microsoft Windows preferable.

Working Conditions & Environment

• Employment Type: Full-time
• Location: Mexico

Lunit International is an Equal Employment Opportunity employer. We will endeavour to fill vacancies with the candidate who is the best fit for the role, without regard to gender, marital or family status, religious or ethical belief, race, ethnic or national origin, disability, age, political opinion, employment status, sexual orientation, military status, or any other status protected by law.

To apply, please submit both Resume and Cover Letter in English. Eligibility for Mexico-based candidates with the right to work in Mexico only.