Software Engineer Level III-ServiceNow Developer Nigh Shift

Arch Global Services Philippines; Philippines; On-site; PHP 700,000 - 1,100,000; Full time

Job summary

Arch Global Services Philippines is seeking an experienced ServiceNow Developer to design, develop, and test catalog items, custom apps, automation, and integrations. You will work with Business Analysts and SMEs, delivering AI-enabled capabilities such as Now Assist and automated workflows while adhering to ITIL practices.

The role requires 5–8 years in the field, at least 3 years on ServiceNow development, and strong JavaScript skills.

Qualifications

• 5–8 years of professional work experience.
• At least 3 years experience in ServiceNow development.
• Proficient in JavaScript-based design, development, and implementation of ITSM solutions.
• Experience with Now Assist AI or ServiceNow AI capabilities is a plus.
• Experience with server-side and client-side scripting on the ServiceNow platform.
• Familiarity with REST, JSON, XML, web services, SSO/SAML.
• Willing to work night shift.
• Strong communication skills across technical and non-technical audiences.

Responsibilities

• Design, architecture, maintenance, and enhancement of Catalog items.
• Configure, customize, and support Now Assist AI capabilities across ServiceNow modules.
• Create and maintain architecture documentation for AI-enabled workflows.
• Collaborate with stakeholders to gather requirements and implement changes per ITIL best practices.
• Develop technical design documents and test plans; coordinate testing and defect tracking.
• Translate complex concepts to non-technical stakeholders; explain design decisions clearly.
• Support ServiceNow upgrades planning and execution.
• Develop modules using JavaScript and support new releases.
• Participate in agile work intake processes for service delivery.

Skills

ServiceNow development

JavaScript

ITIL knowledge

Communication

Requirements analysis

Agile

Education

BS in Computer Science / IT / Engineering / Information Management

Tools

ServiceNow

Workflow Designer

UI Builder

Now Assist AI

Service Catalog

Job description

Job Description:

Company Description

AGSI was incorporated in April 2016. We are committed to supporting the goals of Arch divisions through exceptional service delivery. We pride ourselves on maintaining flexibility and responsiveness to adapt to business unit and industry demands while focusing on sound project management. We are dedicated to growing and developing our employees as we build strong teams with strategic leadership.

Job Description

Schedule: Night Shift

The ServiceNow Developer is responsible for the design, development, and unit testing of ServiceNow catalog Items, custom applications, automation, and integration solutions. The candidate will engage with Business Analysts and SMEs to perform detailed requirement analysis. The candidate will provide production implementation and post-production support for ServiceNow modules and features such as Catalog Items, scoped applications/custom applications, Now Assist AI, Otto, Intelligent Workflow Automation, and other aspects of ServiceNow.

Job Responsibilities:

• Design, architecture, maintenance, and enhancement of Catalog items.
• Configure, customize, and support Now Assist AI capabilities (e.g., generative AI search, predictive intelligence, virtual agent, case/incident summarization, and text-to-workflow features) across relevant ServiceNow modules.
• Create and maintain the current state of the ServiceNow platform architecture documentation, including AI-enabled agentic workflows.
• Communicate and collaborate with non-technical stakeholders to gather requirements, analyze the impact of new requirements, and configure the new requirements on the ServiceNow platform as per ITIL best practices.
• Develop technical design documents.
• Create well-structured test plans and coordinate testing activities, identify, document, and track software defects. Perform and facilitate regression testing of resolved defects.
• Translate technical complexities to non-complex and simple terms for project stakeholders and make sure they understand the effects of the design decisions on the areas of ServiceNow Platform.
• Support ServiceNow upgrades planning and execution.
• Manage and actively contribute to development efforts pertaining to modules of the ServiceNow platform using JavaScript, including support for newly developed modules or major releases.
• Participate in the configuration and customizations, as needed, based on customer needs.
• Participate in and contribute to an agile-based work intake and output delivery process that will support service provision and delivery in an iterative manner.

Qualifications

Required Skills:

• 5 – 8 years professional work experience
• At least 3 years experience in ServiceNow development.
• Proficient in JavaScript-based design, development, and implementation of ServiceNow solutions for IT Service Management (ITSM), including Incident, Change, Service Request / Service Catalog, Knowledge, Problem, CMDB, and Service Portal.
• Experience or familiarity with Now Assist AI or other ServiceNow generative AI capabilities is a strong plus.
• Experience with server-side and client-side scripting on the ServiceNow platform, including Business Rules, Client Script, Script Include, UI Policy, UI Actions, and UI Pages.
• Experience with ServiceNow technologies such as Workflow/Flow Designer, Workspace, ServiceNow Studio, UI Builder, Reports, Email Notifications, Email Inbound Actions, SLAs, ACLs, GlideRecord, GlideAjax, and GlideSystem.
• Fundamental understanding of key technologies relevant to ServiceNow integration solutions, including HTML, CSS, JSON, XML, SSO, SAML, SSL, Web Services, REST, JSON, SOAP, LDAP, JDBC, and ODBC.
• Experience in working on automations and enterprise integrations in ServiceNow with API,IntegrationHub/Orchestration/WorkflowData Fabric, and other similar technologies.
• Ability to work with stakeholders with different backgrounds and levels of technical knowledge and come up with technical requirements and design.
• Outstanding verbal and written communication skills to technical and non-technical audiences of various levels in the organization.
• Must be willing to work night shift.
• Knowledge of ITIL methodologies and processes is a plus.
• Experience in Customer Service Management (CSM) is a plus.
• Experience in Configuration Management Database(CMDB)/Discovery/ServiceMapping is a plus.
• Familiarity with A2A-based and MCP-based AI integration is a plus.
• ServiceNow Administrator (CSA)/Implementation Specialist (CIS)/Developer Certification/ITIL Foundation certification is a plus.
• Knowledge in Agile Development and JIRA is a plus.
• Micro-certification in AI / GenAI capabilities is a plus.

Technical Skills

• JavaScript
• HMTL/CSS
• REST
• ServiceNow Flow Designer
• ServiceNow Service Catalog
• Now Assist AI
• JSON

Additional Information

BS in Computer Science, Information Technology, Computer Engineering, Information Management, or related discipline.

Requirements: