Social Media Specialist

IntouchCX; Manila; On-site; PHP 320,000 - 520,000; Full time

Job summary

IntouchCX is seeking a Social Media Manager in Manila to lead the development and execution of social media strategies across multiple platforms. You will create engaging content, schedule posts, and monitor audience interactions to grow brand presence.

You will analyze performance data, generate reports, and collaborate with marketing and other teams to ensure consistent messaging and branding across channels.

Qualifications

• Excellent written and verbal communication for engaging content and audience interaction.
• Ability to develop creative, compelling content that resonates with target audiences.
• Strong analytical skills to identify trends and make data-driven decisions.
• Ability to manage multiple platforms and tasks efficiently.
• Familiarity with Facebook, Instagram, Twitter, LinkedIn and other platforms.

Responsibilities

• Develop and execute social media strategies aligned with marketing goals.
• Create high-quality content (text, images, videos) for social channels.
• Plan and schedule posts across platforms.
• Monitor and respond to comments, messages, and mentions to foster engagement.
• Analyze data, generate KPI reports, and provide insights to improve performance.

Skills

Strong communication

Creativity

Content knowledge

Analytical skills

Organizational skills

Social media platform knowledge

Job description

Key Responsibilities:

• Content Creation & Strategy:

  • Develop and execute social media strategies aligned with overall marketing goals.

  • Create engaging and high-quality content (text, images, videos, etc.).

  • Plan and schedule posts for various platforms.

  • Stay up-to-date with social media trends and best practices

• Community Engagement:

  • Monitor and respond to comments, messages, and mentions.

  • Engage with followers and build relationships.

  • Moderate user-generated content.

• Platform Management:

  • Manage and optimize social media profiles and pages.

  • Utilize social media analytics tools to track performance and identify areas for

    improvement.

  • Collaborate with other departments to ensure consistent messaging and branding.

• Reporting & Analysis:

  • Analyze social media data and generate reports on key performance indicators

    (KPIs).

  • Provide insights and recommendations based on data analysis.

  • Track the performance of social media campaigns and adjust strategies as

    needed.

Skills & Qualifications:

• Strong Communication Skills: Excellent written and verbal communication skills are essential for creating engaging content and interacting with audiences.

• Creativity & Content Knowledge: Ability to develop creative and compelling content that resonates with target audiences.

• Analytical Skills: Ability to analyze data, identify trends, and make data-driven decisions.

• Organizational Skills: Ability to manage multiple social media platforms and tasks efficiently.

• Social Media Platform Knowledge: Familiarity with various social media platforms (Facebook, Instagram, Twitter, LinkedIn, etc.) and their best practices.